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  1. What is the same? Results are wrong, or you...

    What is the same? Results are wrong, or you can't edit results manually? This thread is about 2 different things.

    Please follow the instructions in post #2 for whichever of the two issues you...
  2. What is the support ticket number that was...

    What is the support ticket number that was generated when you sent us these hands for testing? Here is a direct link to your My Tickets page.
  3. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  4. I think you sent a duplicate of this to us in our...

    I think you sent a duplicate of this to us in our support ticket system and Vlad or Stan replied to you already. Here is a direct link to your My Tickets page.

    Please try not to post the same...
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    My bad, I must not have been fully awake when I...

    My bad, I must not have been fully awake when I replied. The answer is still basically the same, we have no plans to make HM3 work with PSQL as far as I know.



    Thanks for this information, as...
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    HM2 is no longer supported. That stat in HM3...

    HM2 is no longer supported. That stat in HM3 would include hands with more than 2 players seeing the flop, as well as hands that are HU on the flop, so I assume HM2 used the same formula for that...
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    No. GG Poker Network sites do not write hands...

    No. GG Poker Network sites do not write hands live while playing because they do not allow a HUD. This is why they are not listed in the HM3 - Tools - 'Site Settings...' menu.
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    I have no idea what I am looking at in those...

    I have no idea what I am looking at in those images or what the problem is. You need to explain the problem in more detail by tournament number, site, and tournament type, and most importantly send...
  9. Yes, we (support, testers, QA) are still...

    Yes, we (support, testers, QA) are still discussing it to see what we can write up for the developers to try and make it more clear for both you and us. We should be able to add some detailed text...
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    I am not a developer so I can't speak to that,...

    I am not a developer so I can't speak to that, but as far as I know, we have no plans to make a MAC version of HM3
  11. I had forgotten, but back in March, we added...

    I had forgotten, but back in March, we added descriptions to the relevant Stat name headers at the top of the grid to describe which of them are 'vs player' stats if you hover over them. The bottom...
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    The replayer loading slow the first time is a...

    The replayer loading slow the first time is a known issue. We are working on all new replayer code which should help with that some hopefully, but it will always likely be a bit slow the first time...
  13. Please export/zip and send us these actual hands...

    Please export/zip and send us these actual hands and screenshots as instructed at the bottom of this FAQ with a link to this thread and your forum name. Ensure you also include screenshots of your...
  14. Open the Report Selector - Analysis - 'VsPlayer'...

    Open the Report Selector - Analysis - 'VsPlayer' Report and select the player in the top grid of the report to see hands played vs that player.

    The 'Net Won Game' in the upper part of the report...
  15. Thread: Hero HUD

    by fozzy71
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    https://kb.holdemmanager.com/knowledge-base/articl...

    https://kb.holdemmanager.com/knowledge-base/article/hud-options#general-settings-general

    166090
  16. You have to close BOTH the HM3 client AND server...

    You have to close BOTH the HM3 client AND server before you edit the config file. By default, the HM3 Server will not close when you close the HM3 client. This is so you can still import hands and...
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    Please follow the instructions in this section of...

    Please follow the instructions in this section of our PokerStars Setup FAQ.

    If you continue to have problems: Please see our HUD Troubleshooting FAQ and reproduce the issue then send the...
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    No, we do not support 5 or 6 card Omaha. We hope...

    No, we do not support 5 or 6 card Omaha. We hope to support it eventually, but it is not in the short-term plans.
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    Please send us your logs the next time this...

    Please send us your logs the next time this happens as instructed in the above quote that I included again below:
  20. I'm sorry to hear you're having issues with the...

    I'm sorry to hear you're having issues with the software and I apologize for the delay in reply.

    In the 'vsContinuationBet' category of the Stats Picker you will find:

    Flop Fold vs CBet
    ...
  21. Thread: Hero HUD

    by fozzy71
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    https://kb.holdemmanager.com/knowledge-base/articl...

    https://kb.holdemmanager.com/knowledge-base/article/hud-options#general-settings-general



    https://kb.holdemmanager.com/knowledge-base/article/my-hud-positions-do-not-line-up-correctly


    ...
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    Default location is:...

    Default location is: C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0

    166086

    If you can't see it, turn off the windows option that is hiding that directory.
  23. We have various shove and all-in filters: ...

    We have various shove and all-in filters:

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    but they only work if the shove gets called and the hand goes to showdown. This issue has been documented in detail and provided to...
  24. We have various 'StackSize' related VPIP and PFR...

    We have various 'StackSize' related VPIP and PFR stats in the HUD Stats Picker as you can see in the attached image.

    166083
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    Unfortunately, this ticket is still open in our...

    Unfortunately, this ticket is still open in our backlog queue waiting to be assigned to a developer.
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