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Type: Posts; User: udbrky

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  1. Are you talking about Note Caddy or the Line...

    Are you talking about Note Caddy or the Line Analysis (right-click the note icon)?
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    HM3 and PT4 will be more alike in many ways. ...

    HM3 and PT4 will be more alike in many ways.

    Yes, send some that you have questions about.
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    Make sure your site is set up -...

    Make sure your site is set up - https://support.holdemmanager.com/support/faqCategory/Holdem-Manager-3/Site-Setup
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    If it's caught on spam filter, just leave it, we...

    If it's caught on spam filter, just leave it, we will authorize the post. Posting twice will most likely just make two that are caught.
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    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8673.exe

    IMPORTANT Zoom Installation Instructions:

    Make sure you always start HM2 first before you open the...
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    I could not duplicate this. Please update to...

    I could not duplicate this.

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta
    - After downloading, you...
  9. Thread: standard HUD

    by udbrky
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    What is your ticket # from the ticket that you...

    What is your ticket # from the ticket that you sent in?
  10. Thread: clipboard

    by udbrky
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    What site and game type are they? What method...

    What site and game type are they?

    What method are you using to copy?

    Please update to our latest stable version of HM3 from this link -...
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    I have escalated your issue to our 2nd level...

    I have escalated your issue to our 2nd level support techs and they will respond to your email as soon as possible.
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    This is in HUD editor - Group Properties - the...

    This is in HUD editor - Group Properties - the checkbox lets you choose Everybody, or non-Hero.

    Are you asking about as PFR or caller on these last 2?
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    We do not have an ETA on HM2.

    We do not have an ETA on HM2.
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    The second stat is 0 times in 6 opportunities.

    The second stat is 0 times in 6 opportunities.
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    I cannot see his VPIP/PFR, so it hard to get an...

    I cannot see his VPIP/PFR, so it hard to get an idea of how much he calls preflop in position. He has to be facing a raise, not in the blinds, unless it's BB vs SB raise, so that narrows down But...
  18. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  19. Please try all the steps in this FAQ...

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
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    I am not sure what you mean here. You seem to...

    I am not sure what you mean here. You seem to want to look at Cbet spots, and not Cbet spots. Can you please explain this more.
  21. Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  23. I am not sure what network it is on. We do not...

    I am not sure what network it is on. We do not list skins.

    Here is our supported site FAQ - https://support.holdemmanager.com/support/faqCategory/Holdem-Manager-3/Site-Setup
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    HM3 will not list all available popups as an...

    HM3 will not list all available popups as an option to use on any/every HUD like HM2 did. You have to open the HUD - HUD Editor and choose the 'Profile:' that has the popups you want to use on...
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    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
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