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  1. Replies
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    The option is still where it has always been: ...

    The option is still where it has always been:

    Site Setup - Site Name - Auto Import Folders - Select the folder you want to edit, click the edit button, and set the archive path and time.

    163439
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    Please see your other thread I just replied to. ...

    Please see your other thread I just replied to. The hand history file text is incomplete. The very first row is missing half of the pokerstars site name.
  3. Are you using any customized HUD/Tournament...

    Are you using any customized HUD/Tournament filters?

    Make sure the HUD Settings > General Settings > Common Settings > [ ] 'Use session stats' is disabled. Also check the Table HUD Options to...
  4. Thread: Paypal

    by fozzy71
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    44

    One of our sales team should replied to your...

    One of our sales team should replied to your duplicate support ticket email you sent that I saw yesterday. Please try not to post the same question in multiple support channels/tickets to get a...
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    That hand history file is incomplete, the entire...

    That hand history file is incomplete, the entire header is missing and more. Did you edit it? Did our forum security code strip parts of it out?

    Where did you get that hand? Did you recover it...
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    Make sure you have the proper player selected. ...

    Make sure you have the proper player selected. If you have an alias selected you may not have added players to it properly/yet so make sure you choose a site screen name, not a custom alias you...
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    One of our testers found a fix that might work...

    One of our testers found a fix that might work for you. It worked for me but would require me switching the plugs on my monitors so I haven't committed yet. If you are using a dual/multi monitor...
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    1) Export any custom HUD configs. 2) Open the...

    1) Export any custom HUD configs.
    2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK
    3) Manually reset your Site Setup > Seating Preferences > for your...
  9. Thread: ACR Update

    by fozzy71
    Replies
    62
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    3,781

    I have tested them twice the past few days...

    I have tested them twice the past few days because people report issues and they worked fine for me. Both times the customers hadn't config'd everything right. The WPN v2 client is brand new...
  10. Thread: ACR Update

    by fozzy71
    Replies
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    3,781

    If they aren't writing hands there is nothing for...

    If they aren't writing hands there is nothing for us to import. If they are writing hands and they are being imported then they have been archived.

    All original hands that are auto-imported get...
  11. Sticky: This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve.

    - HM-9036 WPN v2 Tournament hands not displaying all known hero hole cards in reports

    - HM-9042
    WPN v2...
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    That is by design as LeakBuster is designed for...

    That is by design as LeakBuster is designed for cash games only. Those reports are not available for the Tournaments reports, and there is no way to convert the cash game report files to use in...
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    The HUD worked fine for me on these. Assuming...

    The HUD worked fine for me on these. Assuming you are the same person I replied to yesterday, your issues were related to your configuration of the auto import folders, site time adjustment, etc
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    HM Sync was never able to notes, or many other...

    HM Sync was never able to notes, or many other things like tournament results, aliases, etc. The only way to transfer notes is via the backup/restore system.

    There are a variety of known issues...
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    They do not write summary files, just hand...

    They do not write summary files, just hand history files. In the previous WPN v1 client they did have a client option to request a tournament history file manually that we planned to eventually add...
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    Please update to the latest beta version -...

    Please update to the latest beta version - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe


    - After downloading, you should right-click the file, go to properties and click...
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    You need the new beta we released for the HUD to...

    You need the new beta we released for the HUD to work on Stars (or WPN). Did you not get a beta update prompt? You will receive a prompt to update once available as long as you have enabled the...
  18. There is no other workaround other than create a...

    There is no other workaround other than create a new database of only the hands you want and never purge from it going forward.
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    Which Operating System, Firewall, and AntiVirus...

    Which Operating System, Firewall, and AntiVirus are you using?


    Sometimes security software can prevent Holdem Manager communicating with PostgreSQL and the Poker sites. This can cause many...
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    Send us a sample of the original hands, exported...

    Send us a sample of the original hands, exported hands, and screenshots/details of the problems.

    Please zip and email the problem hand histories, with a link to this thread and your forum name, to...
  21. Thread: ACR Update

    by fozzy71
    Replies
    62
    Views
    3,781

    Send us a sample the hands with screenshots of...

    Send us a sample the hands with screenshots of the problems with the hands from the reports, replayer, hand viewer, etc.

    Please zip and email the problem hand histories, with a link to this thread...
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    Which site/games are you having problems with? ...

    Which site/games are you having problems with?

    Make sure your site is configured to save hands and that HM2 is setup to auto import those hands.


    *Note that we do not support play money hands...
  23. Thread: ACR Update

    by fozzy71
    Replies
    62
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    3,781

    If the HUD is not working for you we need you to...

    If the HUD is not working for you we need you to send us logs, screenshots, and hand history files with a detailed description of the problems and what tables are having problems.

    Please follow...
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    1) Export any custom HUD configs. 2) Open the...

    1) Export any custom HUD configs.
    2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] Panel Positions > OK


    Please check this FAQ if you play at pokerstars -...
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    That is not possible as far as I am aware.

    That is not possible as far as I am aware.
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