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  1. Replies
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    53

    I did some testing and was able to duplicate this...

    I did some testing and was able to duplicate this with one of the players in my database, but not all players, so I wrote it up for the developers to review. This issue has been documented in detail...
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    HM3 - HUD - HUD Options... - General Settings /...

    HM3 - HUD - HUD Options... - General Settings / General - Mucked Cards - [ ] Display

    Edit: You will also want to disable the [ ] 'Show Equity Percentages' option as well if you don't want to see...
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    Please follow the instructions in the post above...

    Please follow the instructions in the post above yours to update to the latest beta, reproduce the issue, then send the requested logs to us for review in a support ticket.
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    They changed the format of the 4 card PLO hand...

    They changed the format of the 4 card PLO hand history files so you need to install the new beta version we just released this morning from this thread. You will receive a prompt to update HM3 any...
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    As previously communicated in emails, alerts, and...

    As previously communicated in emails, alerts, and forum posts, there will be no future updates or support for HM2. WPN subsequently released an update that changed the hand history format of...
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    Unfortunately HM2 support ended on Dec 31, 2020. ...

    Unfortunately HM2 support ended on Dec 31, 2020. I am happy to still try to assist you with this particular ticket but please be advised going forward that you will need to upgrade to HM3 for future...
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    Unless I am misunderstanding your question I...

    Unless I am misunderstanding your question I believe I answered this in the previous reply. You just need to open the 'Holdem Hole Cards' report then apply that filter and you can see the results...
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    If you have the final version 2.0.0.8714 of HM2...

    If you have the final version 2.0.0.8714 of HM2 installed and Party released an update that caused the HUD to fail then there is nothing further we can do as HM2 support has ended and you should try...
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    You can open the Report Selector - Preflop -...

    You can open the Report Selector - Preflop - 'Holdem Hole Cards' report then filter for 'AllInOnPreflop=true' and 'AllInOnPreflop=false' to compare the differences.

    165324
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    I just tested this in our latest internal beta...

    I just tested this in our latest internal beta version of HM3 and had no issues.

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification...
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    When it 'disappears' can you still see the HM3...

    When it 'disappears' can you still see the HM3 icon in the Windows Taskbar at the bottom of the monitor? If so, it is open but is being displayed outside the borders of your display. This can...
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    It should tell you in the alert viewer in the...

    It should tell you in the alert viewer in the upper right corner of HM3 how much to adjust it if the time is incorrect. You can also determine it yourself if you play an orbit of micro stakes and...
  13. Unfortunately the HM3 popups do not have the...

    Unfortunately the HM3 popups do not have the ability to display cell borders in the current HUD/Popup designer but it is something we hope to implement in the new HUD engine that the developers are...
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    SBLimpFoldHU will only work when...

    SBLimpFoldHU will only work when NumberOfPlayers=2. That's only HU hands. While position can be changed technically, it won't really work for any other position.

    OpenLimpFold and then set...
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    - Close your poker clients, close HM3 and...

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Please update to our latest beta version of HM3 from this link.
    - Restart HM3...
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    If you are not on version 3.1.15.6860 yet please...

    If you are not on version 3.1.15.6860 yet please update from this link.

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    -...
  17. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  18. Did the PokerKing client update recently and fail...

    Did the PokerKing client update recently and fail to update, causing you have to reinstall it, because HM3 was open during the PokerKing update?

    We have a known issue where the WPN HUD will fail...
  19. It sounds like it is open but is being displayed...

    It sounds like it is open but is being displayed outside the borders of your display. This can happen as a result of Windows updates, graphics driver updates, if you added/removed a monitor or...
  20. If you have not installed beta version...

    If you have not installed beta version 3.1.15.6860 yet please update from this link.

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification...
  21. Thread: Split Pot

    by fozzy71
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  22. Unfortunately we can only support one skin from...

    Unfortunately we can only support one skin from any network being played at the same time.
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    Unfortunately HM2 support ended on Dec 31, 2020...

    Unfortunately HM2 support ended on Dec 31, 2020 and we never added support for this network to HM2. HM3 does not support it either and we have no plans to add support for this network currently.
  24. Thread: Dynamic RNG

    by fozzy71
    Replies
    3
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    175

    HM3 (and HM2) do not have any live tracking...

    HM3 (and HM2) do not have any live tracking features. HM2 had them originally but we disabled the 'Live Tracking' feature required to power them many years ago as it was only working on Stars at the...
  25. This is a bug in our software that the developers...

    This is a bug in our software that the developers are investigating currently to try and correct. This issue has been documented in detail and provided to the developers to resolve. If you want to...
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