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    Is it only the Sessions report not opening or...

    Is it only the Sessions report not opening or none of the reports open? If you are not yet using our recent beta version 3.1.16.7045 please update as instructed below.

    - Close your poker clients,...
  2. As previously communicated in emails, alerts, and...

    As previously communicated in emails, alerts, and forum posts, there will be no future updates or support for HM2. PokerStars subsequently released an update that involved renaming and removing...
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    Try using NumberOfPlayersSawFlop=2 which you can...

    Try using NumberOfPlayersSawFlop=2 which you can find in the Filter Editor - Action Filters - Betting Actions - Flop - Other menu.

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    165400
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    I just tested live play Session stats on an...

    I just tested live play Session stats on an observed Stars table with the ForceLifeTimeHudStats set to True and can confirm that they do not work when that is set to True. You will need to close...
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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    I have added your email address to the ticket so...

    I have added your email address to the ticket so we can notify you if/when we have added the requested customizable Overall report.
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    Unfortunately there is no way to color code based...

    Unfortunately there is no way to color code based on opportunities.
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    There is not currently a way to filter for folds...

    There is not currently a way to filter for folds in the Position and Action Filter. This feature request has been documented in detail and provided to the developers for future consideration. *If...
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    Double clicking a blank space in the HM3 HUD...

    Double clicking a blank space in the HM3 HUD should do it the same as it did in HM2. You can also activate it by right-clicking a player's HUD:

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    or you can do it for the entire table...
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    We are working to add support for these new 'Hold...

    We are working to add support for these new 'Hold Up' hands in HM3 but HM2 support ended on Dec 31, 2020 so it will not be getting updated to support these new types of hands.
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    Sticky: Make sure you always start HM3 first before you...

    Make sure you always start HM3 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM3 before you start...
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    Sticky: No, but we have open feature requests to add...

    No, but we have open feature requests to add support for it at GG Poker and PokerBros.
  13. Thread: Leakonomics

    by fozzy71
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    I do not have an estimate for when the...

    I do not have an estimate for when the Leakonomics project will be finished or released.
  14. The database had likely become corrupted somehow....

    The database had likely become corrupted somehow. This is why regular backups are a good idea. If your database becomes corrupt, or you have hardware problems, you can restore a backup and only have...
  15. Please try to create a new small/test database...

    Please try to create a new small/test database: File - New Database then manually import some hands via File - Import Folder - from C:\HM2Archive and/or C:\HM3Archive.

    If you continue to have the...
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    GG Poker recently introduced Tournament Summary...

    GG Poker recently introduced Tournament Summary files but we have not yet added support for those new summary files. This feature request has been documented in detail and provided to the developers...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know what solved your problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
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    Thanks for letting us know that reinstalling the...

    Thanks for letting us know that reinstalling the PokerStars software got HM3 to start working properly again.
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    I don't recall seeing any other reports of this...

    I don't recall seeing any other reports of this yesterday. If you, or any other customers, are having HUD problems at that site we need you to reproduce/screenshot the problem then send us your...
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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    Thank you for the suggestion. We will discuss it...

    Thank you for the suggestion. We will discuss it in the near future and make a decision on whether to add the requested feature. We would love to add everyone’s suggestions, but we also need to be...
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    This is because you removed the 2 required stats...

    This is because you removed the 2 required stats for the 'Tournaments' report that it is based/built upon. Every report has 1 or more required stats and if they are removed it can cause a number of...
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    If the original xml files are not written...

    If the original xml files are not written properly that is an issue on IPoker's end that you should notify them about.
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    We do not support the import of these tournament...

    We do not support the import of these tournament summary files yet. This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when support is...
  25. If you are the same customer I am thinking of, we...

    If you are the same customer I am thinking of, we had you send us in some of your hands and logs but were not able to duplicate the issue with your hands even when we switched our culture/region...
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