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  1. There is no option to view lifetime hero stats in...

    There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

    Note: There is a...
  2. Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    If you continue to have problems: Please reproduce and...
  3. Thread: Databases

    by udbrky
    Replies
    10
    Views
    11

    If you don't have hands in the database, you...

    If you don't have hands in the database, you don't have to worry about that. It won't hurt anything either.
  4. Replies
    2
    Views
    417

    Sticky: We use Microsoft *.msi install/update files. To...

    We use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.
    - Here is the...
  5. Replies
    1
    Views
    54

    Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
  6. Replies
    1
    Views
    41

    Please see this FAQ for help in resolving...

    Please see this FAQ for help in resolving licensing issues - http://hm2faq.holdemmanager.com/questions/881/I+Can+Not+Activate+or+Register+Holdem+Manager

    If you continue to have problems, please...
  7. Replies
    5
    Views
    221

    Range Wizard is not a PLO app.

    Range Wizard is not a PLO app.
  8. Replies
    4
    Views
    2,519

    There is no option to view lifetime hero stats in...

    There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

    Note: There is a...
  9. Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
  10. Replies
    1
    Views
    52

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  11. Replies
    1
    Views
    73

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  12. Replies
    3
    Views
    165

    We do not have an ETA for the API release. I...

    We do not have an ETA for the API release.

    I do not understand your last question.
  13. Replies
    3
    Views
    121

    Unfortunately this issue is not something we can...

    Unfortunately this issue is not something we can resolve as it is caused by your Intel graphics drivers.
    - Please try to update your graphics driver.
    - If you continue to have problems: The only...
  14. Replies
    6
    Views
    253

    Did you send in a ticket asking to be notified...

    Did you send in a ticket asking to be notified when it is resolved as post 4 says?
  15. Replies
    1
    Views
    90

    Please see the ticket regarding this.

    Please see the ticket regarding this.
  16. Replies
    6
    Views
    179

    What do you mean nothing happens? Please...

    What do you mean nothing happens?

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to...
  17. Replies
    1
    Views
    59

    Please try this new graphics driver update -...

    Please try this new graphics driver update - https://www.intel.com/content/www/us/en/support/articles/000058136/graphics/graphics-for-11th-generation-intel-processors.html
  18. Replies
    1
    Views
    92

    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    Please reproduce the problem and:

    a) Take a screenshot...
  19. Replies
    3
    Views
    121

    Close HM3 and right-click - 'Exit' the HM3 Server...

    Close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray then open your C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0 folder with Windows...
  20. Thread: HM hud lag

    by udbrky
    Replies
    9
    Views
    282

    Please reproduce and screenshot the error and...

    Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of...
  21. Replies
    4
    Views
    177

    You could export them, but they're already in the...

    You could export them, but they're already in the archive folder, so why not just save the time and trouble and import them in HM2?
  22. Replies
    3
    Views
    227

    - Close your poker clients, close HM3 and...

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Please zip* the entire C:\Users\{UserName}\AppData\Roaming\Max Value...
  23. Replies
    3
    Views
    189

    We use Microsoft *.msi install/update files. To...

    We use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.
    - Here is the...
  24. Replies
    3
    Views
    134

    If you follow the FAQ, you'll see the steps don't...

    If you follow the FAQ, you'll see the steps don't involve opening HM2. You run "Copy HM2 Logs" from your start menu instead.
  25. Replies
    4
    Views
    202

    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    If you continue to have problems:

    Please reproduce the...
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