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  1. Replies
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    1,259

    Sticky: TN1 is no longer supported. It is banned on FTP...

    TN1 is no longer supported. It is banned on FTP and Stars and Party long ago broke it.
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    5

    All of our SUPPORTED products are compliant with...

    All of our SUPPORTED products are compliant with Stars' rules. We update to meet their rules whenever they change.
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    366

    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8695.exe

    I've never seen them show us as a virus.

    164061
  4. Replies
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    5

    Please duplicate the issue and send us log files...

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System &...
  5. Replies
    5
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    6

    How many screens do you use? Do HUD's popup? ...

    How many screens do you use? Do HUD's popup?

    How many players? What site?

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to...
  6. Replies
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    You can edit the font size in the HUD - 'HUD...

    You can edit the font size in the HUD - 'HUD Editor...' menu for each HUD/Stat in the Item Properties section. You can also try toggling the HUD - HUD Options - General Settings - Advanced - HUD...
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    You are exporting from where?

    You are exporting from where?
  8. Replies
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    Please walk us through the steps you are taking...

    Please walk us through the steps you are taking here to change it.
  9. Replies
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    2

    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8695.exe

    i) Please try to vacuum/analyze and reindex your database -...
  10. Thread: Ignition Rake

    by udbrky
    Replies
    3
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    4

    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
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    5

    This problem is caused in non-English systems by...

    This problem is caused in non-English systems by the replayer speed being set to a value with decimals in the config files. Try opening the replayer and move the replayer speed slider all the way to...
  12. Replies
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    2

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  13. Replies
    2
    Views
    3

    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  14. Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  15. Don't repost when the post is awaiting approval ...

    Don't repost when the post is awaiting approval

    Did you import the hands from their hand history folder?

    Clicking Hero doesn't show the hands? They write anonymous hands, so it will show as...
  16. Replies
    10
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    96

    We do not support the web version. Please...

    We do not support the web version.

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import...
  17. Replies
    4
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    29

    Is this .net? if so, it's not there. Download...

    Is this .net? if so, it's not there. Download .com and you can play play money on there.
  18. Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    Please reproduce the problem and:

    a) Take a screenshot...
  19. Replies
    4
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    293

    They have to be manually requested. Then, import...

    They have to be manually requested. Then, import them using File - Import file/folder.
  20. Go to Apps - IGNITION HAND GRABBER (IHG) - Status...

    Go to Apps - IGNITION HAND GRABBER (IHG) - Status - Settings and make sure zone is turned on.
  21. Replies
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    1) Try a new database in File - new database. ...

    1) Try a new database in File - new database.

    2) If this works, try opening the previous database.

    3) For a large database, restart HM2 to see if the migration can complete. This can take a few...
  22. Replies
    4
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    43

    Add 2 to 2

    Add 2 to 2
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    90

    This is not a problem. Your hands are moved to...

    This is not a problem. Your hands are moved to c:\hm3archive for performance reasons.
  24. Replies
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    If you get it, tell your AV about the false...

    If you get it, tell your AV about the false positive and add all files to the exclusions.
  25. Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
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