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    The reply I gave was just a general 'canned'...

    The reply I gave was just a general 'canned' reply about why there might not be EV calculated for some multi-way all-in hands. Now that I look at your pics more closely I don't know for sure if this...
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    HM3 uses the same Equity code as PT4 now which is...

    HM3 uses the same Equity code as PT4 now which is more accurate and less biased than the code we used for Equity in HM2.

    In a hand where a player is all-in but other players are not, net adjusted...
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    There is no way to increase it. HM3 uses a...

    There is no way to increase it. HM3 uses a different database engine to eliminate the need for PostgreSQL and the various installation/connection problems it caused for many customers. Import speed...
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    The easiest way to do this is to export the...

    The easiest way to do this is to export the group, import it, remove the stats from the HUD and set that group to only show for hero and set the original group to show for everyone but hero. I...
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    The same code can be used on 2 pc's you own at...

    The same code can be used on 2 pc's you own at once and can be reset as often as needed. Please try using our site to retrieve and/or reset the code whenever necessary.

    If you have any problems...
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    HM3 does not have positional versions of every...

    HM3 does not have positional versions of every stat like HM2 did, as many customers felt it cluttered up the stats list. Instead we have the HUD - HUD Editor - Item Properties - Position modifier as...
  7. Open the Sessions report and click the 'Select...

    Open the Sessions report and click the 'Select Stats' button (book icon, upper right corner) then type 'duration' in the search field and add the Session Duration stat to the report.
    ...
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    If you make a post or thread and don't see it...

    If you make a post or thread and don't see it immediately, please do not post it again. Our forums have automated moderation and some posts and threads get put into a queue for us to approve when we...
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    It sounds like HM2 is running but is being...

    It sounds like HM2 is running but is being displayed outside your monitor boundaries.

    Please follow this FAQ to fix the problem with windows moving off screen:...
  10. Once you send feedback that way it creates a...

    Once you send feedback that way it creates a support ticket, that you can then open and send more information or attachments. Here is a direct link to your My Tickets page.

    When sending any files...
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    I'm sorry to hear you're having issues with the...

    I'm sorry to hear you're having issues with the software and I apologize for the delay in reply to your support ticket #474455. Here is a direct link to your My Tickets page.

    This issue has been...
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    You can't import the database directly, you have...

    You can't import the database directly, you have to import the same raw hand history files that PT4 imported. We have a FAQ explaining this here -...
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    Our setup FAQ shows how to find it, if the client...

    Our setup FAQ shows how to find it, if the client allows you to save hands - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/203/PokerStars-Setup
  14. Also make sure you read our FAQ about Zone hands...

    Also make sure you read our FAQ about Zone hands that you auto import - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/251/Ignition-Hand-Grabber-Guide#ig-zone-poker
  15. The independent chip model assigns $ value to...

    The independent chip model assigns $ value to your chip stack in a tournament. It is your expected winnings based on the difference in ICM values between your actual chip stack at the end of a hand...
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    There are detailed instructions of how to do this...

    There are detailed instructions of how to do this on our FAQs here - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/250/Ignition#ig-manual-import
  17. Sticky: The database migration in the new update required...

    The database migration in the new update required significant time due to the extreme size of your database that you mentioned in another thread.
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    That will be the 'Call vs 2+ Raisers' stat: ...

    That will be the 'Call vs 2+ Raisers' stat:

    https://www.dropbox.com/s/fy0hjyjzqfobelm/cold%20call%203bet%20-%20call%20vs%202plus%20raisers.png?raw=1
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    We have two issues documented in regards to this...

    We have two issues documented in regards to this site's straddled hands:

    HMT-5075 GGPoker Import Errors - Possibly Straddled Pot Related
    HMT-5081 Rake and net won on GGPoker are not accurate
    ...
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    They get put in whatever folder is created on the...

    They get put in whatever folder is created on the date the hands get archived. Some poker clients will 'lock' their hand history folder and prevent HM3 from archiving them.

    - To make sure they...
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    Yes, that is what he meant. We have a video...

    Yes, that is what he meant. We have a video about how to use this menu here - https://youtu.be/SsnmDknc_hU

    Every menu in HM3 has at least one video if you use the Help - Video Guides menu. We...
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    Please see our HUD Troubleshooting FAQ...

    Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ.
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    Your HM2 code will not work in HM3. Your...

    Your HM2 code will not work in HM3.

    Your license is good for the life of the product. By way of example we released HM2 in November of 2011 yet continued to provide critical updates to existing...
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    The HUD doesn't know what type of a tournament it...

    The HUD doesn't know what type of a tournament it is so we can't do it. If you enable filtering by stack sizes, you can separate deep stack from shortstack hands and/or use the basic number of...
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    This is not possible. All development of new...

    This is not possible.

    All development of new features, tools and game type support will be focused on HM3. We will continue to support HM2 for bug fixes and parser updates until an end of life...
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