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  1. Replies
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    29

    Is this .net? if so, it's not there. Download...

    Is this .net? if so, it's not there. Download .com and you can play play money on there.
  2. Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    Please reproduce the problem and:

    a) Take a screenshot...
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    293

    They have to be manually requested. Then, import...

    They have to be manually requested. Then, import them using File - Import file/folder.
  4. Go to Apps - IGNITION HAND GRABBER (IHG) - Status...

    Go to Apps - IGNITION HAND GRABBER (IHG) - Status - Settings and make sure zone is turned on.
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    1) Try a new database in File - new database. ...

    1) Try a new database in File - new database.

    2) If this works, try opening the previous database.

    3) For a large database, restart HM2 to see if the migration can complete. This can take a few...
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    Add 2 to 2

    Add 2 to 2
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    This is not a problem. Your hands are moved to...

    This is not a problem. Your hands are moved to c:\hm3archive for performance reasons.
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    If you get it, tell your AV about the false...

    If you get it, tell your AV about the false positive and add all files to the exclusions.
  9. Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  10. Thread: microgaming

    by udbrky
    Replies
    3
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    46

    We need the hand history files that cause this.

    We need the hand history files that cause this.
  11. Replies
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    Please duplicate the issue and send us both your...

    Please duplicate the issue and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were...
  12. Please try all the steps in this FAQ...

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  13. Thread: pod odds

    by udbrky
    Replies
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    42

    No, this is only possible with live tracking,...

    No, this is only possible with live tracking, which is not possible.
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    It's still there. Settings - Playing History.

    It's still there. Settings - Playing History.
  15. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  16. The first one is the alpha trial, which expired...

    The first one is the alpha trial, which expired when we released HM2 on November 1, 2011.

    The second one is HM1.

    Please create a support ticket here -...
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    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  18. Replies
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    The Ignition network released an update that...

    The Ignition network released an update that broke our Ignition Hand Grabber (IHG). We hope to have it fixed very soon but I do not have an exact date yet for when it will be released.

    You will...
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    Open the HM2 > HUD Settings > HUD Designer menu >...

    Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] Panel Positions > OK

    1) Open one Table only and ensure at least 1 hand has imported before moving to step 2.
    2) Move the...
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    In Site Settings, make sure it's set to save them...

    In Site Settings, make sure it's set to save them to the c:\hm3archive
  21. Replies
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  22. Did you click on the player name and change it to...

    Did you click on the player name and change it to your Stars name?
  23. Multi-way EV has always been faulty. We no longer...

    Multi-way EV has always been faulty. We no longer calculate it for HM3.
  24. Thread: Statistic Info

    by udbrky
    Replies
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    91

    Please provide the full actions pre and postflop...

    Please provide the full actions pre and postflop that you are trying to find a stat for.
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    Are you playing on PokerStars or Full Tilt? They...

    Are you playing on PokerStars or Full Tilt? They imposed rules that greatly inhibit how HUDs can work. The changes can be viewed here -...
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