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  1. We can't fix something if we can't duplicate the...

    We can't fix something if we can't duplicate the problem. We can't duplicate the problem and write it for our developers to fix unless you send us the problem hands, screenshots, etc that I asked...
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    I was replying to the thread in general without...

    I was replying to the thread in general without realizing you had bumped an 1 month old thread. Please stop bumping old unrelated threads trying to get support for third party apps/converters. If...
  3. We can not recommend any 3rd party converters for...

    We can not recommend any 3rd party converters for BOL. We can not provide technical help for unsupported sites/networks as we do not design our software to work there or test there with all of the...
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    From what we have seen from other customers on...

    From what we have seen from other customers on this same site/network is that their new software they moved their players to no longer writes local hand history files. If there are no hands to...
  5. Any tournament with more than 1 table (and some...

    Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes....
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    If the update didn't solve the question please...

    If the update didn't solve the question please reproduce the problem and send the requested feature logging and other files that we asked for. Also answer the 11 or 12 questions I included in the...
  7. Try creating a new DataBase and import a small...

    Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB -...
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    We use google for the exchange rates and there is...

    We use google for the exchange rates and there is a button in the settings you can use to update to the latest rates.

    HM2 does not have $CAD currency but HM3 does in it's settings so all you need...
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    Please see this FAQ to transfer/backup data -...

    Please see this FAQ to transfer/backup data - http://hm2faq.holdemmanager.com/questions/2151/What+Files+Should+I+Backup+to+Protect+my+Holdem+Manager%3F

    This will ensure that you have your hand...
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    Which Operating System, Firewall, and AntiVirus...

    Which Operating System, Firewall, and AntiVirus are you using?


    Sometimes security software can prevent Holdem Manager communicating with PostgreSQL and the Poker sites. This can cause many...
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    Sorry, that is just a canned./automated reply I...

    Sorry, that is just a canned./automated reply I use anytime I need hands. Most of the time that sentence about pics of the reports is important, so I didn't think to delete it for a case like this...
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    We are adding support, our developers just...

    We are adding support, our developers just haven't given us an estimated timeline for implementation in HM2. HM3 already fully supports this site based on the (lack of) 888.pt bug reports from HM3...
  13. Thread: ACR Update

    by fozzy71
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    4,555

    1) If you continue to have problems, please...

    1) If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing -...
  14. Thanks, I am glad to hear it helped as it took a...

    Thanks, I am glad to hear it helped as it took a bit of time to test and discuss with our QA/Testing Manager to make sure we were filtering properly and getting the correct results.
  15. They no longer write local hand history files for...

    They no longer write local hand history files for each and every hand as they are played we can not support importing or HUD for their new software/network. They only write hands for hands you open...
  16. They no longer write local hand history files for...

    They no longer write local hand history files for each and every hand as they are played we can not support importing or HUD for their new software/network. They only write hands for hands you open...
  17. Thread: Spin and go EV

    by fozzy71
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    The assigned internal issue # on this issue is...

    The assigned internal issue # on this issue is HM-8539: Stars Spin SNG: when EV calculating, HM considers prize = default, not multiplied. Unfortunately this doesn't appear to be something we can...
  18. It sounds like they moved to a software/network...

    It sounds like they moved to a software/network we don't currently support to me as well, but our QA/Testing Manager needs to see all of those files to be sure. Once we get caught up to your ticket...
  19. In HM2 this can be done but you will have to do...

    In HM2 this can be done but you will have to do it 3 different times, one for each High Card Filter option combined with the 2 general no straight/flush draw filters.

    Use 'All Of' modifier and one...
  20. What is the actual db filename and extension...

    What is the actual db filename and extension type? *.db? Are the hands importing?

    Make sure your site is configured to save hands and that HM2 is setup to auto import those hands.

    *Note that...
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    Some of our recent releases were causing...

    Some of our recent releases were causing registration problems. We had to undo and correct some things in the registration code and servers to solve their problems. Unfortunately, this change means...
  22. Did they change to a new network, or their own...

    Did they change to a new network, or their own network?

    Make sure your site is configured to save hands and that HM2 is setup to auto import those hands.

    *Note that we do not support play...
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    Yes, I understood. You circled the Show...

    Yes, I understood. You circled the Show Times/Opportunities values for that stat in the HM2 imported HUDs Popup and I explained that they are visible in an imported HUDs Popup because we set that...
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    Once you send feedback from the software it...

    Once you send feedback from the software it creates a support ticket email that you can reply to again and attach images or other files*. Here is a direct link to your My Tickets page -...
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    Your HM2 license is valid on two computers that...

    Your HM2 license is valid on two computers that you own. If you receive the message "there are no more activations available", you can reset your code. For the steps to reset your Holdem Manager...
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