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  1. If my old computer kicked the bucket & I bought a new one?

    I used to have HEM on 2 of my old computers. both kicked the bucket, one due to bad HD the other got a nasty virus. In either case I purchased 2 new ones. Do I have to buy buy a whole new HEM or do I...
  2. Ok, I asked to set up account on the prompt (when...

    Ok, I asked to set up account on the prompt (when asked for e mail). I noticed it has a few new things like "auto close table manager on exit" which I shut off then relaunched HUD & voila it's up!!...
  3. Thanks for that. I'm running XP. WHat I don't...

    Thanks for that. I'm running XP. WHat I don't understand is it WAS working fine then suddenly wasn't. It's not like I shut down & started again & it didn't work.
    Second you guys obviously have my e...
  4. Updated now HEM tells me they don't have

    I just updated my account when my table manager disappeared today (4/9/11). Upon download it told me something along the lines of HEM updating account info etc & asked for my account. It then stated...
  5. Forgot to mention just about all my poker clients...

    Forgot to mention just about all my poker clients were on the desktop but not operating & I had to re load them. My HEM was completely gone, I had 3 HEM symbols on my computer that say "Hem beta...
  6. Computer virus repair got my HEM removed

    My computer downloaded a virus & had to be sent off for repair. When I got it back my HEM was no longer in it. How do I get it downloaded again? If/when I do does that mean I've lost all my hand...
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    Nothing works. I think it's the software from...

    Nothing works. I think it's the software from Merge itself that messes things up.
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    same problems! :confused:

    same problems! :confused:
  9. Tried yet again & still not working. Once it hits...

    Tried yet again & still not working. Once it hits 3 tables the stats go off.
  10. Replies
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    Same here not working.

    Same here not working.
  11. Ok did that & It worked fine till the 3rd table...

    Ok did that & It worked fine till the 3rd table popped up then they were skewed again. FT still working fine though.
  12. HUD stats missplaced since 1.11.01 update on UB

    We recently updated our HEM to 1.11.01. My computer works fine but the other, my wifes, the HUD stats are not in the correct place ONLY while playing on UB. On FT it's fine.
  13. Replies
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    6,194

    Keep us posted on this.

    Keep us posted on this.
  14. Just wanted to come on here & say thanks on...

    Just wanted to come on here & say thanks on behalf of my wife for helping get her HEM back up & running. Appreciate customer service with this as she was driving me crazy & wanting to take over my...
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    Ninja FT work if you have XP?

    We have our HEM & computer setup with Windows XP. Does the Ninja FT work with XP?
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    Let us know how that turns out.

    Let us know how that turns out.
  17. We got ours through DeucesCracked, not sure if...

    We got ours through DeucesCracked, not sure if that matters any. We are still using the SAME computer but just had the virus removed so I guess it has to reboot? The HEM is still there it just won't...
  18. We dug up our e mail with the registration code...

    We dug up our e mail with the registration code but when we try to "register" it says a "valid license could not be obtained for Holdem Manager. Please contract RVG Software.."
  19. Downloaded virus, now how do I RE Register?!

    My wife's computer downloaded a virus & we had to get that cleared up. Now when she tried to turn on the HEM she got a message that she had to register again but is unable. How does she go about this?
  20. They were sent.

    They were sent.
  21. No, we are both playing single table SNG's. You...

    No, we are both playing single table SNG's. You want the HH's from the tables that DO NOT appear complete correct?
  22. UB problem at one computer but not the other

    Me & my wife both play at UB. I don't have any problem with my HEM but she get's a LOT of SNG's results showing up as "black", in other words incomplete info & she has to manually enter the results....
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    Yeah, it's still doing that. It didn't do it with...

    Yeah, it's still doing that. It didn't do it with the Mergeconverter but now that the HEM does it without it doesn't work in that way. Which means we have to play different buy in SNG's in order to...
  24. I agree. I refused to play Cake due to no HEM. I...

    I agree. I refused to play Cake due to no HEM. I will NOT play without HEM>
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    Ok just upgraded to the new HEM. We'll see how...

    Ok just upgraded to the new HEM. We'll see how that goes.
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