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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    Please make sure your poker site's preferred...

    Please make sure your poker site's preferred seating options are configured and matched to your HM3 - Tools - Site Settings - My Seat options. See the attached images of how mine are configured.
    ...
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    Yes, it is a known issue. This issue has been...

    Yes, it is a known issue. This issue has been documented in detail and provided to the developers to resolve. These changes should be available in the next gold beta release. *While we do not have...
  4. Are they possibly stacked on/under the other ones...

    Are they possibly stacked on/under the other ones that are showing? Try moving the HUDs around with the right mouse button to be sure. If that does not help then send us the requested screenshots,...
  5. Thread: GG poker HM2

    by fozzy71
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    2,514

    Am I sure of what? HM2 does not support the...

    Am I sure of what? HM2 does not support the manual import of GG Poker hands but HM3 will import them.
  6. HM3 does not have positional versions of every...

    HM3 does not have positional versions of every HUD stat like HM2 did, as many customers felt it cluttered up the stats list. Instead we have the HUD - HUD Editor - Item Properties - Position...
  7. I wrote up all the issues into a new ticket...

    I wrote up all the issues into a new ticket IMP-259 but the developer wants us to split it up into multiple tickets, one ticket for the EV and one for the hand viewer and replayer. I asked our...
  8. I added your comment to IMP-250 but the developer...

    I added your comment to IMP-250 but the developer told me to write up a new ticket for the EV issues so we definitely need you to send us some of the hands with screenshots/details of the errors as...
  9. We are still working to add support for these new...

    We are still working to add support for these new hands to HM3.

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed...
  10. You need to replace the 'Total Hands' stat in the...

    You need to replace the 'Total Hands' stat in the HUD Editor... - Profile with the 'Total Hands Abbrev' stat:
    ...
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    Thank you for letting us know what solved your...

    Thank you for letting us know what solved your problems. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
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    You are very welcome. Good luck at the tables. ...

    You are very welcome. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
  13. It opens fine for me even if I log out of...

    It opens fine for me even if I log out of dropbox. I downloaded it and uploaded it to filedropper for you so you can download it directly to your PC here -...
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    In the future you should not post your logs on...

    In the future you should not post your logs on the forums for privacy and security reasons, they should only be sent to us in a support ticket.

    It appears your problem is due to your location and...
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    Close your poker clients, close HM3 and...

    Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.

    Open the HoldemManager.config file in a 3rd party text editor such as...
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    What do you mean by it 'ruined' the database...

    What do you mean by it 'ruined' the database exactly? If the database is corrupted somehow then you should just create a new database and import only your own hands to the new database from the...
  17. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    First, you should remove that \Databases folder...

    First, you should remove that \Databases folder from the site settings. That is where your HM3 databases are stored, not where any site should be writing hand history files.

    Try creating a new...
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    If none of the steps above helped and you have...

    If none of the steps above helped and you have the same problems with default profiles we need you to send us your logs and screenshots/details of the problems in a support ticket as was instructed...
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    Please follow the instructions in the post...

    Please follow the instructions in the post directly above yours. If you have the final HM2 update installed and have the same problems in a new database we need you to send us a sample of the hands...
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    Please follow the instructions in the post...

    Please follow the instructions in the post directly above yours. If you have the final HM2 update installed and have the same problems in a new database we need you to send us a sample of the hands...
  22. Please follow the instructions in the previous...

    Please follow the instructions in the previous post. If you have the final HM2 version 2.0.0.8714 installed and this is still happening we need to see your log files to determine what might be...
  23. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. These changes should be available in the next gold beta release. You will receive a prompt to update HM3 any time...
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    The Table 'HUD' doesn't open the options menu...

    The Table 'HUD' doesn't open the options menu when you left-click it? Does the left half of that display open the hand tagging menu?

    If you open the HM3 - HUD - HUD Options... - 'Profile...
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    There will be an option to create a new HM3...

    There will be an option to create a new HM3 database then an option to not import any hands, to manually import hand history files, or to import a HM2 database. There will be another option to...
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