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  1. Replies
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    WPN now writes tournament summaries. If there is...

    WPN now writes tournament summaries. If there is an issue, we need the hand history and tournament summary files.

    If the site files do not contain this information, we cannot import it.
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    Did you create a ticket and link to this thread...

    Did you create a ticket and link to this thread and attach the files we said to send?
  3. Thread: Vpip<PFR=???

    by udbrky
    Replies
    2
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    3

    PFR will sometimes be higher than VPIP because...

    PFR will sometimes be higher than VPIP because it's been changed to only reflect when you can actually raise. Basically, if when playing, there is no raise button when the action is to you, it's not...
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    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    If you continue to have problems: Please reproduce and...
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    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    If you continue to have problems: Please reproduce and...
  6. What are those weird characters in the HH file...

    What are those weird characters in the HH file names? I see a rocket and an arrow. That's highly abnormal.

    Do they import manually?
  7. Thread: Major bugs

    by udbrky
    Replies
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    7

    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    If you continue to have problems: Please reproduce and...
  8. 8.4 is included in HM2's installation, so...

    8.4 is included in HM2's installation, so choosing to install it when prompted is what I assumed you were going to do.
  9. Did you open the C:\hm3archive\stars folder for...

    Did you open the C:\hm3archive\stars folder for that date?

    What shows in reports? Do the hands show there at all? Are you on the correct player name?
  10. We do not update the newer Postgres versions,...

    We do not update the newer Postgres versions, since we stopped supporting HM2.

    Install 8.4, then uninstall it afterwards.
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    Please reproduce and screenshot the error and...

    Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of...
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    Please update to this version: ...

    Please update to this version:

    https://www.holdemmanager.com/Downloads/TN2Update2.8.65s.msi

    Please see this FAQ to alleviate security bottlenecks:
    ...
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    Do they show up in the files you exported? ...

    Do they show up in the files you exported?

    What if you import from c:\hm3archive?
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    Did you follow our instructions in Post 5?...

    Did you follow our instructions in Post 5?
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    Did you send in the ticket with the information...

    Did you send in the ticket with the information and a link to this thread?
  16. Replies
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    What is the game type in reports set to? ...

    What is the game type in reports set to?

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools -...
  17. Thread: HM3 freezing

    by udbrky
    Replies
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    190

    Please send in the logs with a link to this...

    Please send in the logs with a link to this thread.
  18. Replies
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    Please see your ticket and send in responses...

    Please see your ticket and send in responses there.
  19. Make sure you are showing the same currency. ...

    Make sure you are showing the same currency.

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament...
  20. Replies
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    We need to see the files and logs in the beta...

    We need to see the files and logs in the beta version.

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose...
  21. Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    If you continue to have problems: Please reproduce and...
  22. Thread: PLO5 (winamax)

    by udbrky
    Replies
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    92

    The rest of your hands should import fine and...

    The rest of your hands should import fine and show a HUD.
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    In the Position and Action filter, you can set a...

    In the Position and Action filter, you can set a CO raiser and BTN caller
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    That isn't the right folder. See this: -...

    That isn't the right folder. See this:

    - https://hm2faq.holdemmanager.com/questions/742/iPoker+Setup

    It should be

    - C:\Users\username\AppData\Local\skin\data\playername\History\Data
  25. Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
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