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    What version number of HM3 do you have installed?...

    What version number of HM3 do you have installed? Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ with a link to this...
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    Unfortunately it is no longer possible to...

    Unfortunately it is no longer possible to purchase or upgrade a HM2 license or any HM2 related apps now that HM3 has been released.
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    I'm sorry to hear you're having issues with the...

    I'm sorry to hear you're having issues with the software and I apologize for the delay in reply.

    This is a known issue that other customers have reported. Our developers will have to review the...
  4. There is a small gear icon in the lower left of...

    There is a small gear icon in the lower left of the graph you can click to open the graph options menu where you can toggle on the showdown/non-showdown lines.
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    Which specific site/games is this happening on? ...

    Which specific site/games is this happening on? Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab,...
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    I had a couple other reports of this but haven't...

    I had a couple other reports of this but haven't had time to test it myself yet. Which specific site/games are you having HUD problems at? Please see our HUD Troubleshooting FAQ and if you continue...
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    I had someone else report this I think but I...

    I had someone else report this I think but I haven't been able to test it myself yet. Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum...
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    Close HM3, exit the server icon from the Windows...

    Close HM3, exit the server icon from the Windows System Tray and rename your C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Reports\Default\Home_Date and...
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    Which specific site/games are you having HUD...

    Which specific site/games are you having HUD problems at?

    Please see our HUD Troubleshooting FAQ and if you continue to have problems please send the requested screenshots, logs and hand history...
  10. We need you to reproduce the problem and send us...

    We need you to reproduce the problem and send us your log files and history files in addition to a screenshot for us to review.

    Please reproduce the problem and:

    a) Take a screenshot of the...
  11. Thread: Major bugs

    by fozzy71
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    I'm sorry to hear you're having issues with the...

    I'm sorry to hear you're having issues with the software and I apologize for the delay in reply.

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your...
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    We will need the original hand history files sent...

    We will need the original hand history files sent to us for testing. Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ...
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    Do you know what the version number is for your...

    Do you know what the version number is for your 888.pt client?
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    You can delete it when you no longer need it but...

    You can delete it when you no longer need it but it sounds like you first need to export the 2020 hands from the old database and import them to the new database. The file is a SQLite database file...
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    Do you see errors in the HM3 - Tools - Import...

    Do you see errors in the HM3 - Tools - Import History/Details windows? I see we have an open developer ticket that sounds like it might be related as well: IMP-391 WPN: Bomb pots do not auto import...
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    Unfortunately there is nothing we can do to fix...

    Unfortunately there is nothing we can do to fix the issue in HM2 at this point. We have a 14 day trial of HM3 you can use to see if it detects the results more accurately. If HM3 has any issues...
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    I apologize for the delay in reply. I somehow...

    I apologize for the delay in reply. I somehow missed this post until now.

    We actually intended to shut down the HM2 'HM Sync' server earlier this year but it is still up so you should be able to ...
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    Update to 3.1.18.0 from this link...

    Update to 3.1.18.0 from this link.

    There is also a step in there to try and force reimport the hands/summaries to the same database, and a step to try importing them to a new database.



    If...
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    Please try to create a new small/test database...

    Please try to create a new small/test database: File - New Database then manually import some hands via File - Import Folder - from C:\HM2Archive and/or C:\HM3Archive.




    When sending any files...
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    Which version of HM3 do you have installed and...

    Which version of HM3 do you have installed and what site are these games from? You should not have to do anything manually in general, as long as you have the latest beta version of HM3 and your...
  21. Are you talking about a) the popups or b) the HUD...

    Are you talking about a) the popups or b) the HUD panels themselves? Popups have to be opened via left click but we do have an option in the HUD Editor to lower the opacity of the HUD panels and...
  22. No, there is no way to edit player names in the...

    No, there is no way to edit player names in the HM3 user interface after they have been imported. The simplest way would be to open the hand history files in a text editor and edit the names in the...
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    Unfortunately it sounds like something may have...

    Unfortunately it sounds like something may have corrupted the database.

    Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray and...
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    Any tournament with more than 1 table (and some...

    Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM3 to properly calculate the size, places, and prizes....
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    Unfortunately this is not possible currently. ...

    Unfortunately this is not possible currently. This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is...
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