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  1. NoteCaddy won't display different values for...

    NoteCaddy won't display different values for session and value, it will only duplicate whichever method you are attempting to show. I think this is a current limitation of HM3.
  2. Still no update :( Hopefully soon

    Still no update :( Hopefully soon
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    Hi Floridakrsk, The EDGE MTT is part of the NC...

    Hi Floridakrsk,

    The EDGE MTT is part of the NC annual subscription. It could be that the current effective stack size bug is causing a lot of the definition in this package not to work.

    I...
  4. Hi kouakout, Yes currently NC has a bug with...

    Hi kouakout,

    Yes currently NC has a bug with the effective stack sizes. It should be fixed in the next update most likely. Thanks for reporting the issue.
  5. Hi jcesarsa, Do you have the setting 'Enable...

    Hi jcesarsa,

    Do you have the setting 'Enable session notes' ticked on the NoteCaddy settings? Are you trying to only display session notes for a player and not the entire notes?
  6. Unfortunately that's not possible in HM3 :(

    Unfortunately that's not possible in HM3 :(
  7. Hi rovanuzo, I think your issue will likely...

    Hi rovanuzo,

    I think your issue will likely get addressed in the next update which should be released any day now. Apologies for the troubles.
  8. Hi pszemula, Thanks for reporting this. It's...

    Hi pszemula,

    Thanks for reporting this. It's a recently known issue and has been reported to the developers. It should be addressed in an update. I'll report back once I see that it's been...
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    Hi TiMad, Thanks for sending the definitions...

    Hi TiMad,

    Thanks for sending the definitions and reporting the issue. I was able to reproduce it. The note would show for some players but not all of them which qualified for it. I wrote up a...
  10. Hi kp1hm, Thanks for uploading your...

    Hi kp1hm,

    Thanks for uploading your definition. I believe you've found a bug, which I've reported to the developers. It should be fixed in an update. I'll report back here when it's resolved.
    ...
  11. Hi kp1hm, Can you please upload your...

    Hi kp1hm,

    Can you please upload your definition here so we can have a look to see what the issue might be with it?
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    Hi TiMad, I don't think the Seek issue is that...

    Hi TiMad,

    I don't think the Seek issue is that important to bring to the developers at the moment. There are more pressing matters for them to diagnose. For most people they will prefer how the...
  13. Hi MiamMiam, Thank you for reporting this. We...

    Hi MiamMiam,

    Thank you for reporting this. We do have a new open ticket to the developers about this issue. I will update here once it is addressed.
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    Hi TiMad, Yes I tried in v96 (also in v93). ...

    Hi TiMad,

    Yes I tried in v96 (also in v93).

    Could you try importing some hands into a new database and see if the seek is the same in the new database?
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    Hi TiMad, Did you reset your NC settings after...

    Hi TiMad,

    Did you reset your NC settings after you updated NoteCaddy? If not, you may want to try that.

    Also you may want to try increasing the thread count in NC to see if makes a...
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    Hi TiMad, You're welcome. You've got to...

    Hi TiMad,

    You're welcome.

    You've got to manually update NoteCaddy unless you reinstall HM2 from here: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Update.exe, then go into NoteCaddy...
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    Hi Timad, You likely need to update your...

    Hi Timad,

    You likely need to update your NoteCaddy in HM2. The seek and caddyscatter seem to be working for me without these issues that you mention.
    ...
  18. Hi arawoy, The developer mentioned "if values...

    Hi arawoy,

    The developer mentioned "if values are set for implicit strength as hand strengths then it is by design to include that in the averages".

    So you would likely want to turn off the...
  19. Hi ahtu26, I'm sorry, but I believe the...

    Hi ahtu26,

    I'm sorry, but I believe the NoteCaddy color coding feature only works with PokerStars.
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    Hi lio, If you don't mind, could you please...

    Hi lio,

    If you don't mind, could you please create a support ticket here? https://support.holdemmanager.com/support/ticket/79

    In the ticket, please link to this thread.

    Please attach your...
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    Hi warducky, That's not normal. The...

    Hi warducky,

    That's not normal. The NC.PlayerOverview should be eligible to appear at zoom cashgames on PokerStars.

    If you don't mind, could you please create a support ticket here?...
  22. Hello karp, You can make a ticket and send a...

    Hello karp,

    You can make a ticket and send a link to the log file. Are you noticing anything else abnormal happening during your session?

    -To create a support ticket-
    1....
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    Hello lio, If your CPU is going to 100%, can...

    Hello lio,

    If your CPU is going to 100%, can you try turning down the thread count in NoteCaddy?

    If you disable NC and then re-enable it via the HM3 → APPS menu does the note creation resume?
    ...
  24. Hi Marci9, If you notice note creation run...

    Hi Marci9,

    If you notice note creation run abnormally slow like that you can usually resolve it by resetting your settings.

    *Resetting HM2 NC Settings*
    1. To reset NC to factory defaults,...
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    Great, thank you for letting us know :)

    Great, thank you for letting us know :)
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