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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    There can only be 1 hand per hand number. ...

    There can only be 1 hand per hand number. Duplicates will jut be ignored I think.
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    This is by design. We have a feature request to...

    This is by design. We have a feature request to allow customers to be able to remove it:

    HMT-3875
    Opponents List: Add option to filter out heroes from list

    This feature request has been...
  4. It looks like you have all the default stats in...

    It looks like you have all the default stats in that report. I can not reproduce this with my play money testing database as you can see in the image below:

    164637

    Close HM3, exit the server...
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    We will have to review the actual/individual...

    We will have to review the actual/individual hands that you send to us to know if this is a problem with the hands, or with HM3, or by design.
  6. If the graph is showing all/total hands, instead...

    If the graph is showing all/total hands, instead of the number of hands in the selected row of a report, you removed one of the required stats for the report. i.e. The 'Tournaments' Report will do...
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    You have multiple/duplicate hand history file...

    You have multiple/duplicate hand history file paths configured. WPN/ACR will not work if you have more than one configured. Select the first or 2nd one in the list and 'Remove' it from the list.
    ...
  8. Here is an image for the live play auto refresh...

    Here is an image for the live play auto refresh option to help you find it. It is disabled by default.
    ...
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    You can not edit hands/stats once the hands are...

    You can not edit hands/stats once the hands are imported. Is the All-In Adj stat showing 0% or 100%? Are these multi-way hands where someone is all-in on an earlier street but other players can...
  10. - If you have an 'Alias' selected as the active...

    - If you have an 'Alias' selected as the active player try selecting a specific site screen name with fewer hands and exit HM3, close the HM3 server, and restart HM3.
    - Does disabling the HM3 - Live...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    Close HM3, exit the server icon from the Windows...

    Close HM3, exit the server icon from the Windows System Tray and rename your C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Reports folder to a different name. If you...
  13. Thread: HM3 on tablet

    by fozzy71
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    You are very welcome. Good luck at the tables. ...

    You are very welcome. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
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    - By default the HUD components placed on the...

    - By default the HUD components placed on the table are locked in position to avoid accidentally moving the HUD while playing.
    - To move the HUD component boxes to new locations on the table. ...
  15. Thread: ggpoker rake

    by fozzy71
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    You are very welcome, and no worries about the...

    You are very welcome, and no worries about the double post as it happens fairly often to other forum users. Good luck at the tables. If you have any further questions or problems do not hesitate to...
  16. Thread: HM3 on tablet

    by fozzy71
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    We have no plans for an Android or IOS version of...

    We have no plans for an Android or IOS version of HM3 as none of those mobile poker apps you can play on tablets write live hand history files to the tablet. The only way you could use HM3 and a HUD...
  17. The feature logging will not make the HUD work,...

    The feature logging will not make the HUD work, it just adds additional logging for us to review when you send the logs in a support ticket.

    The link you posted for the logs/hands was private so...
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    You can also right-click a player's HUD to do it...

    You can also right-click a player's HUD to do it individually, or do this for the entire table via the 'Table HUD' menu at the top of the table.
    ...
  19. We did write up a feature request for you to see...

    We did write up a feature request for you to see if we could possibly add it in the future if we get enough requests.

    HMT-5088: Add config option to calculate All-In Adj in Multi-Way pots (i.e....
  20. Did you edit any of the HUD - HUD Options -...

    Did you edit any of the HUD - HUD Options - 'Filters'? Those settings can drastically change what the HUD shows at the table. Do your HUD Options - Filters appear the same as the default ones in the...
  21. Thread: ggpoker rake

    by fozzy71
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    We calculate the rake, and jackpot rake, as per...

    We calculate the rake, and jackpot rake, as per their most recently posted rake schedules.

    PLO: https://en.ggpoker.com/poker-games/omaha/
    NLHE: https://en.ggpoker.com/poker-games/texas-holdem/...
  22. Unfortunately there is no 'Bet Turn after check...

    Unfortunately there is no 'Bet Turn after check raising Flop' stat in HM3. You would have to filter the reports for those actions. You could probably also create a definition for the stat/actions...
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    There is no option to view lifetime hero stats in...

    There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

    This feature...
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    It is open but is being displayed outside the...

    It is open but is being displayed outside the borders of your display. This can happen as a result of Windows updates, graphics driver updates, if you added/removed a monitor or edited some of your...
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    HM2 will never get support for it now that HM3...

    HM2 will never get support for it now that HM3 has been released. The HM3 feature request for PLO5 is not as popular as the request for short deck holdem support. The developers started that short...
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