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  1. Replies
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    20

    We cannot handle this over forums. Any kind of...

    We cannot handle this over forums. Any kind of financial question needs to go through our ticket system.

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar...
  2. Thread: HM3 freeze

    by udbrky
    Replies
    3
    Views
    39

    Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
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    Use filters for this kind of thing. There's no...

    Use filters for this kind of thing. There's no way to have a stat for facing an action.

    Use PFR = true
    Position = in position
    Flop cbet made = true
    Facing turn bet = true
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    Unfortunately HM2 support ended on Dec 31, 2020. ...

    Unfortunately HM2 support ended on Dec 31, 2020. I am happy to still try to assist you with this particular ticket but please be advised going forward that you will need to upgrade to HM3 for future...
  5. Thread: HM3 freeze

    by udbrky
    Replies
    3
    Views
    39

    Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
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    1
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    49

    I do not see a Note Caddy subscription on your...

    I do not see a Note Caddy subscription on your account.

    Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.
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    1
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    42

    Please 'Contact Support' here -...

    Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.

    Please send a screenshot as well showing what exactly you are seeing.
  8. Thread: Ipoker twister

    by udbrky
    Replies
    1
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    46

    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
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    568

    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    If you continue to have problems: Please reproduce and...
  10. Did you add those two stats to the report as it...

    Did you add those two stats to the report as it says?

    Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.

    Send screenshots...
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    What is the buyin? Your license is small stakes,...

    What is the buyin? Your license is small stakes, so if it is over $22, it won't work.
  12. Make sure those two stats are on the report...

    Make sure those two stats are on the report before editing.

    What are you trying to edit exactly?
  13. Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
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    3
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    You have to adjust your time settings every time...

    You have to adjust your time settings every time for DST.

    Please edit the Tools - Site Settings - {your site/network name} - Optional Settings - Time Zone Adjustment - [x] 'Manual hand time...
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    36

    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  16. Thread: All in % Bug

    by udbrky
    Replies
    4
    Views
    181

    Check your Races report. If you want to be...

    Check your Races report.

    If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HMT-6002 Is Resolved" in the subject line and...
  17. Thread: NoteCaddy

    by udbrky
    Replies
    1
    Views
    43

    Unfortunately the 4 months of free NC for HM3,...

    Unfortunately the 4 months of free NC for HM3, that HM2 NC license holders received, has expired which you can read more about here - https://forums.holdemmanager.com/showthread.php?t=542859

    To...
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    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    Please reproduce the problem and click the 'Send...
  19. Thread: Dynamic RNG

    by udbrky
    Replies
    3
    Views
    139

    This is not going to be possible. The only thing...

    This is not going to be possible. The only thing that could work is to add the stat multiple times, but we never tested this.

    ***Update***

    I did some testing. You can add it to a new popup and...
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    Make sure you are saving tournament summary files...

    Make sure you are saving tournament summary files as well as hand history files.

    Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see the...
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    You can choose where to store them. Click File -...

    You can choose where to store them. Click File - Open Database or New Database and it should show the location.
  22. Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    Make sure you are importing tournament summaries as well...
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    Did you add the trial? I cannot find any licenses...

    Did you add the trial? I cannot find any licenses on the email you registered here.

    If you have trouble:

    Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to...
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    Make sure everything is set to run as admin. This...

    Make sure everything is set to run as admin. This will show the example, just apply it to the HM3 files.

    Please see this FAQ to alleviate any security bottlenecks -...
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    Please see this HM2 FAQ to transfer/backup data -...

    Please see this HM2 FAQ to transfer/backup data - http://hm2faq.holdemmanager.com/questions/2151/What+Files+Should+I+Backup+to+Protect+my+Holdem+Manager%3F

    This will ensure that you have your hand...
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