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  1. This is a known issue in our current release...

    This is a known issue in our current release affecting some users. All you need to do is install from one of the links below then update* HM3 to the latest 3.1.18.0 version after you get an older...
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    Are you using HM2 or HM3? You posted in the HM2...

    Are you using HM2 or HM3? You posted in the HM2 forums but unfortunately HM2 support ended on Dec 31, 2020. You will need to upgrade to HM3 for future technical support. You can read more about...
  3. This should technically be possible in HM3 by...

    This should technically be possible in HM3 by filtering with parenthesis like this:



    But it is not working properly for some reason with this type of filter combination that include the or...
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    That is not how the HUD is supposed to work as I...

    That is not how the HUD is supposed to work as I mentioned in my previous reply:

    HM3 is designed to only show your table session stats in the HUD at each table, and in the Replayer. As your own...
  5. I did some testing of this and it appears to be a...

    I did some testing of this and it appears to be a bug combining the HandDateTime filter with 2 other filters that use the 'or' modifier. This issue has been documented in detail and provided to the...
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    I never used the HM2 API but I do not think you...

    I never used the HM2 API but I do not think you can do what you are trying to do. Unfortunately HM2 support ended on Dec 31, 2020. You will need to upgrade to HM3 for future technical support. You...
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    Unfortunately HM2 support ended on Dec 31, 2020. ...

    Unfortunately HM2 support ended on Dec 31, 2020. You will need to upgrade to HM3 for future technical support. You can read more about the HM2 End Of Life here.

    It sounds like maybe your Chico...
  8. Please reproduce the issue and send us your...

    Please reproduce the issue and send us your HM3logs manually along with your Windows Event Viewer Application logs as instructed below.

    Please create a support ticket with a link to this thread...
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    I do not know if that was ever completed before...

    I do not know if that was ever completed before the HM2 End Of Life on Dec 31, 2020.
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    I played some cash games on Stars MI 3 days ago...

    I played some cash games on Stars MI 3 days ago and had no problems. Are you playing cash, zoom, stt or mtt? Does this happen when single tabling or only when multi-tabling? Do you see the hands...
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    Interesting, was there possibly another 888...

    Interesting, was there possibly another 888 update in between? It sounds like it was possibly something on the 888 side they broke then fixed themselves.
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    Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and...
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    Are you playing regular cash tables or Snap games...

    Are you playing regular cash tables or Snap games or tournaments? What version number of HM3 do you have installed? Can you see the recent/current hands for the player in the Reports or Live Play...
  14. You are very welcome. *Thank you for letting us...

    You are very welcome. *Thank you for letting us know what solved your problems. *It helps us when crafting future replies to other customers with similar problems.

    I will close your support ticket...
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    You need to send us the log files we asked for in...

    You need to send us the log files we asked for in the previous reply so we can try and figure out why that is happening.

    Note: Some customers have solved it by switching the active player at the...
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    The 'Net Won Game' in the upper part of the...

    The 'Net Won Game' in the upper part of the report will show you how much you won/lost from each player specifically. The 'Net Won' in the upper grid and hand grid below the report shows money...
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    This is generally a sign of a corrupted database....

    This is generally a sign of a corrupted database. Have you tried creating a new database and importing the hands again? Please try to create a new small/test database: File - New Database then...
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    What version number of HM3 do you have installed?...

    What version number of HM3 do you have installed? Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ with a link to this...
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    Unfortunately it is no longer possible to...

    Unfortunately it is no longer possible to purchase or upgrade a HM2 license or any HM2 related apps now that HM3 has been released.
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    I'm sorry to hear you're having issues with the...

    I'm sorry to hear you're having issues with the software and I apologize for the delay in reply.

    This is a known issue that other customers have reported. Our developers will have to review the...
  22. There is a small gear icon in the lower left of...

    There is a small gear icon in the lower left of the graph you can click to open the graph options menu where you can toggle on the showdown/non-showdown lines.
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    Which specific site/games is this happening on? ...

    Which specific site/games is this happening on? Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab,...
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    I had a couple other reports of this but haven't...

    I had a couple other reports of this but haven't had time to test it myself yet. Which specific site/games are you having HUD problems at? Please see our HUD Troubleshooting FAQ and if you continue...
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    I had someone else report this I think but I...

    I had someone else report this I think but I haven't been able to test it myself yet. Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum...
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