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  1. 8.4 is included in HM2's installation, so...

    8.4 is included in HM2's installation, so choosing to install it when prompted is what I assumed you were going to do.
  2. Did you open the C:\hm3archive\stars folder for...

    Did you open the C:\hm3archive\stars folder for that date?

    What shows in reports? Do the hands show there at all? Are you on the correct player name?
  3. We do not update the newer Postgres versions,...

    We do not update the newer Postgres versions, since we stopped supporting HM2.

    Install 8.4, then uninstall it afterwards.
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    Please reproduce and screenshot the error and...

    Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of...
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    3,792

    Please update to this version: ...

    Please update to this version:

    https://www.holdemmanager.com/Downloads/TN2Update2.8.65s.msi

    Please see this FAQ to alleviate security bottlenecks:
    ...
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    Do they show up in the files you exported? ...

    Do they show up in the files you exported?

    What if you import from c:\hm3archive?
  7. Sticky: Did you follow our instructions in Post 5?...

    Did you follow our instructions in Post 5?
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    Did you send in the ticket with the information...

    Did you send in the ticket with the information and a link to this thread?
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    What is the game type in reports set to? ...

    What is the game type in reports set to?

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools -...
  10. Thread: HM3 freezing

    by udbrky
    Replies
    8
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    190

    Please send in the logs with a link to this...

    Please send in the logs with a link to this thread.
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    Please see your ticket and send in responses...

    Please see your ticket and send in responses there.
  12. Make sure you are showing the same currency. ...

    Make sure you are showing the same currency.

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament...
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    We need to see the files and logs in the beta...

    We need to see the files and logs in the beta version.

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose...
  14. Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    If you continue to have problems: Please reproduce and...
  15. Thread: PLO5 (winamax)

    by udbrky
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    3
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    92

    The rest of your hands should import fine and...

    The rest of your hands should import fine and show a HUD.
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    In the Position and Action filter, you can set a...

    In the Position and Action filter, you can set a CO raiser and BTN caller
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    That isn't the right folder. See this: -...

    That isn't the right folder. See this:

    - https://hm2faq.holdemmanager.com/questions/742/iPoker+Setup

    It should be

    - C:\Users\username\AppData\Local\skin\data\playername\History\Data
  18. Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  19. Thread: HM3 freezing

    by udbrky
    Replies
    8
    Views
    190

    It's really hard to follow here what you did. Did...

    It's really hard to follow here what you did. Did you re-update?

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top),...
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    113

    Did you send in a ticket and link this thread as...

    Did you send in a ticket and link this thread as the FAQ says?
  21. Did you edit any of the HUD - HUD Options -...

    Did you edit any of the HUD - HUD Options - 'Filters'? *Those settings can drastically change what the HUD shows at the table. *Do your HUD Options - Filters appear the same as the default ones in...
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    185

    Please create a ticket and send everything we...

    Please create a ticket and send everything we requested.
  23. Thread: HM3 freezing

    by udbrky
    Replies
    8
    Views
    190

    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    If you continue to have problems: Please reproduce and...
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    You can make a backup of the active database and...

    You can make a backup of the active database and settings at any time by using the Tools - 'Backup Database...' menu then restore it using the Tools - 'Restore Database...' option.
    - Individual HUD...
  25. Use the 3bet vs UTG/EP and change item properties...

    Use the 3bet vs UTG/EP and change item properties to BB.
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