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  1. Please close HM2 and check for the following...

    Please close HM2 and check for the following file.

    PartyFastForwardTables.txt

    If it is there delete it, restart HM2 and test.

    If the file is there it will be in;

    Windows 7/8, Vista
  2. Replies
    142
    Views
    41,954

    The issue with our server is now resolved and we...

    The issue with our server is now resolved and we apologize for any inconvenience caused. If you have not already done so please try running Holdem Manager 2 again.

    If you continue to have...
  3. Replies
    8
    Views
    2,880

    This problem with the opponents section crashing...

    This problem with the opponents section crashing appears to be related to the Light skin (Default) only so please use the Dark skin in the meantime.

    Settings > Display Settings > Theme.

    The...
  4. Replies
    257
    Views
    83,573

    Sticky: This sounds like a problem with your scan...

    This sounds like a problem with your scan profile. If you have set too many criteria as "Required" the scanner may return no results. Each table scanned has to meet all the criteria you set here to...
  5. Replies
    5
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    1,583

    Thank you for your issue report. It has now been...

    Thank you for your issue report. It has now been documented in detail and provided to the developers to resolve.

    The internal ticket # on this issue is HM-7781.

    If you want to be notified...
  6. Replies
    2
    Views
    1,350

    I am very sorry for the problems. We are having...

    I am very sorry for the problems. We are having a temporary issue with our registration server. Please try this again in a couple hours. We apologize for the inconvenience.
  7. Replies
    17
    Views
    3,464

    We have done some testing and have duplicated...

    We have done some testing and have duplicated your issue. The problem is related to the HUD filters not being applied correctly on Rush. If you lower your minimum filter for 6 players to 2 the HUD...
  8. Replies
    257
    Views
    83,573

    Sticky: I am sorry to hear you are having problems. As...

    I am sorry to hear you are having problems. As advised in the FAQ please email screenshots of your PokerStars lobby and your PokerStars scan profile from HM2 to hm2support@holdemmanager.com

    How to...
  9. Replies
    8
    Views
    3,383

    All blaze hands are written to the...

    All blaze hands are written to the gamehistory.dat file but if you fold at anytime before showdown the Microgaming software stops writing to the file. These hands are therefore incomplete and cannot...
  10. The "Net Won" stat is equal to the total amount...

    The "Net Won" stat is equal to the total amount won without currency conversions. For example if you play in multiple currencies have won $100 and lost €100 then your net won will be equal to zero....
  11. Replies
    0
    Views
    16,557

    Sticky: Table Scanner Not Working On PokerStars?

    PokerStars have recently updated the lobby to include some new views. For the table scanner to work the lobby view must be set to default otherwise the scanner will not work.

    For the main lobby...
  12. Replies
    257
    Views
    83,573

    Sticky: Please check all the steps in this FAQ. ...

    Please check all the steps in this FAQ.

    http://hm2faq.holdemmanager.com/questions/2191/My+Table+Scanner+Is+Not+Working+On+PokerStars
  13. Replies
    4
    Views
    1,484

    Thank you for you for the information. This issue...

    Thank you for you for the information. This issue has been now documented in detail and provided to the developers to resolve.

    The assigned internal ticket # on this issue is HM-6434. While I...
  14. Replies
    6
    Views
    4,257

    Advanced Filters Flop CB Made = True Saw Turn =...

    Advanced Filters
    Flop CB Made = True
    Saw Turn = False
    Won Hand = True
    Flop Was Raised = False



    Advanced Filters
    Flop CB Made = True
  15. Thread: HEM 2 stats

    by RDB
    Replies
    14
    Views
    5,061

    We have a request to add several fold vs Hero...

    We have a request to add several fold vs Hero 4bet stats in HM2. While I do not have a specific date for when these stats will be added, we are putting out updates regularly.

    The assigned internal...
  16. Replies
    6
    Views
    1,649

    If the filter is not showing correctly in the by...

    If the filter is not showing correctly in the by stakes report then please delete the "ByStakes" report file in the following folder after first closing HM2

    Windows 7 Vista...
  17. Replies
    5
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    1,623

    PM sent.

    PM sent.
  18. Thread: Scanner Error ?

    by RDB
    Replies
    2
    Views
    1,182

    I have not been able to duplicate this in v7665...

    I have not been able to duplicate this in v7665 on either classic or insta-scan. Can you please attach a screenshot of your PokerStars lobby and your PokerStars scan profile.

    Also the purpose of...
  19. Replies
    12
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    2,448

    Are the filters you created showing in the...

    Are the filters you created showing in the following folder?

    Windows XP

    C:\Documents And Settings\[Username]\Application Data\HoldemManager\FishFinder\TableFilter

    Windows 7/Vista
    ...
  20. We have not been able to reproduce this issue in...

    We have not been able to reproduce this issue in testing. I have tested on William Hill myself and I can scan the lobby multiple times after each scan by simply pressing scan again just once.


    ...
  21. Replies
    2
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    927

    Thank you for the report. This has now been...

    Thank you for the report. This has now been documented in detail and provided to the developers to resolve. While I don't have a specific date for when this issue will be resolved, we are putting...
  22. Replies
    6
    Views
    1,403

    Thank you for the screenshots. In your format...

    Thank you for the screenshots. In your format section you have selected Default, Speed and Shallow as "Required". This means that a table will have to meet ALL 3 of those criteria to show in your...
  23. Replies
    3
    Views
    1,131

    I am sorry to hear you are having problems. This...

    I am sorry to hear you are having problems. This error is likely because your operating system is missing some updates. Please make sure Windows is fully updated until no new updates are found,...
  24. Replies
    5
    Views
    1,623

    The home page is not related to your scoring...

    The home page is not related to your scoring profiles issues. We will be providing HM users with additional controls over the Home view and HM2 Widgets but the detail implementation of that is not in...
  25. Replies
    6
    Views
    1,403

    Please can you attach screenshots of the...

    Please can you attach screenshots of the following windows.

    1. PokerStars lobby.

    2. Your HM2 scan profile for PokerStars (Table Scanner --> Scan Profiles). It is possible there may be a...
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