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    No, I still do not understand. It is impossible...

    No, I still do not understand. It is impossible for me to know what the problem is unless you send us the files/details I asked for above. I need you to send us the hands for testing with...
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    My QA/Testing Manager instructed me to write up...

    My QA/Testing Manager instructed me to write up this issue as:



    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be...
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    You would need to use the Funnel Icon - Filter...

    You would need to use the Funnel Icon - Filter Editor - Basic - 'Vs Player' filter to view your hands vs them, or select that player in the reports to review all their hands.

    HM3 does not have a...
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    PT4 can't import HM3 (or HM2) HUD Profiles -...

    PT4 can't import HM3 (or HM2) HUD Profiles - https://forumserver.twoplustwo.com/showpost.php?p=56281400&postcount=14756

    HM3 can't import PT4 HUD Profiles either.
  5. We’ll be building something out for the 1.2...

    We’ll be building something out for the 1.2 release which is still a bit away.

    For now we have a shared Google doc you can view -...
  6. Unfortunately remote support sessions are not...

    Unfortunately remote support sessions are not part of your contract. We only use those as a courtesy when someone has exhausted all of the other solutions via email or forum support. We could not...
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    Make sure you also send a sample of some of the...

    Make sure you also send a sample of some of the original hand history files also so we can import/test them ourselves and compare our testing results with your screenshots. Make sure the screenshots...
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    I have no idea what the part in bold means. Can...

    I have no idea what the part in bold means. Can you save their hand history files, and display their software/tables fully in English?

    Make sure the poker client and hand histories are both in...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  10. This is not possible. We would need special...

    This is not possible. We would need special stats for that, like what we have for River Call Efficiency. I'm not sure how exactly we could implement it, but it's a good idea to keep on the board...
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    HM3 (and HM2) do not have any live tracking...

    HM3 (and HM2) do not have any live tracking features. HM2 had them originally but we disabled the 'Live Tracking' feature required to power them many years ago as it was only working on Stars at the...
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    Make sure you have the proper HM3 - Tools -...

    Make sure you have the proper HM3 - Tools - Settings - Exchange Rates - 'Preferred Currency:' option set.

    If you continue to have problems:

    Please zip and email the original problem hand...
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    HM3 supports PartyPoker skins that continue to...

    HM3 supports PartyPoker skins that continue to save hand histories and don't prohibit the use of our software. PartyPoker.com and skins in the same global pool are not supported. These skins have a...
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    There is no way to make that count as an all-in...

    There is no way to make that count as an all-in shove given the definition of those 'Open Shove' stats.

    https://www.dropbox.com/s/6tzzpmu77h0d6jd/open%20shove%20definition.png?raw=1


    The...
  15. HM2's EV formula led to a bias that made the HM2...

    HM2's EV formula led to a bias that made the HM2 Equity stats less accurate than PT4/HM3. We have no plans to go back to a less accurate all-in equity formula.
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    Sticky: I believe that HM3's API, once fully documented,...

    I believe that HM3's API, once fully documented, should not have this limitation.

    We’ll be building something out for the 1.2 release which is still a bit away.

    For now we have a shared...
  17. Thread: Purge Feature

    by fozzy71
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    This is not technically possible for a variety of...

    This is not technically possible for a variety of reasons. You will have to use existing purge features/filters to purge older hands as needed and you can try setting the HM3 - HUD - HUD Options -...
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    You must not have copied the right file, or you...

    You must not have copied the right file, or you copied it from/to the wrong folder.

    Please create a support ticket with a link to this thread and your forum username.

    Please zip/attach that...
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    If the problem returns in the future: a)...

    If the problem returns in the future:

    a) Please reproduce the problem and:
    - Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, your poker...
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  21. For now*you will need to manually edit the...

    For now*you will need to manually edit the results via the Reports - Tournaments - Tournaments - right-click a tournament in the upper half the report grid - Edit - Tournament Editor, then edit as...
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    https://www.dropbox.com/s/udeff7wah31csjd/total%20...

    https://www.dropbox.com/s/udeff7wah31csjd/total%20hands%20abbreviated.png?raw=1

    https://www.dropbox.com/s/o89rd0dt5xcodd1/Total%20Hands%20Abbrev%20stat%20thousands%20k%20replayer.png?raw=1
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    Try creating a new DataBase and import a small...

    Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB -...
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    Are you playing regular tables at the same time? ...

    Are you playing regular tables at the same time? There is a bug with the Stars client, that they are aware of, so for now you should not play regular tables if you are playing Zoom tables.

    We've...
  25. Which site or sites are you experiencing this...

    Which site or sites are you experiencing this issue with? STT or MTT?

    Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file...
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