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    You posted this in the HM2 forums but we do not...

    You posted this in the HM2 forums but we do not have a hand grabber for HM2 so I moved it to the HM3 forums. The HM3 Ignition Hand Grabber (IHG) App will work on any of the skins that are part of...
  2. Can also you zip/send us your hands from...

    Can also you zip/send us your hands from yesterday so we can test those hands to see if it could be something specific to some of those WPN hands please?

    Please create a support ticket with a link...
  3. For future reference: Those go to our 'Crash...

    For future reference:

    Those go to our 'Crash Logs' inbox that our QA/Testing Manager reviews. You can see the support tickets that were generated from the logs you sent on our support site. ...
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  5. We are testing a new build internally and if all...

    We are testing a new build internally and if all goes well with internal testing we should be releasing a new beta with the fix soon. I have no way to specify how 'soon' that might be. You will...
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    What exactly are you trying to filter for and...

    What exactly are you trying to filter for and what problems are you having? There aren't enough details in your post/question to be able to know how to reply. Here is our Report Filter Editor...
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    You have an alias selected. Pick just one screen...

    You have an alias selected. Pick just one screen name.

    Some of those screen names for that alias have some hands without known hole cards. The Hole Cards Grid popup can only show hands in the...
  8. Thread: Stral stats

    by fozzy71
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    = vsOneRaiser - 'Fold vs Raiser' and set SB or BB...

    = vsOneRaiser - 'Fold vs Raiser' and set SB or BB position:

    https://www.dropbox.com/s/29p8pl8kbnqfg5e/vsOneRaiser%20-%20Fold%20vs%20Raiser%20_%20fold%20bb%20or%20sb%20to%20steal.png?raw=1


    You...
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    Is that HUD for your Hero or for an opponent? ...

    Is that HUD for your Hero or for an opponent?

    We need (a) that image and a screenshot of that player's stats from the By Stakes Reports sent without the name blurred out and (b) a screenshot the...
  10. Thread: minutes played

    by fozzy71
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    It should work in theory with HM2 but I am not...

    It should work in theory with HM2 but I am not able to test HM2 to confirm if it will do what you want. You just need to try editing the Session Timeout setting and then use the 'More Reports' -...
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    I think you may have been thinking of the '3+ Bet...

    I think you may have been thinking of the '3+ Bet Premium Stats' mentioned below. Those are stats such as '3Bet+ is AA', etc. HM3 will not allow those stats to display on Stars if you add them to...
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    It is a separate app/program to aid in...

    It is a separate app/program to aid in multi-tabling for some sites. You can find it under the 'HM3 Apps' fly-out sub menu at the top of the forums/store. Here is a direct link to the Table Ninja...
  13. Thread: Stral stats

    by fozzy71
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    HUD Editor: Cold Call - 'Call vs EP' and set the...

    HUD Editor: Cold Call - 'Call vs EP' and set the Position modifier = BTN.

    You can disregard the '(Fullring only)' part of the description as that is no longer accurate. We have to update that...
  14. Thread: BETFAIR Issues

    by fozzy71
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    They are part of the IPoker network which just...

    They are part of the IPoker network which just released a major update. See this thread for more info about those issues that our developers are working on for HM2.
  15. If your post does not appear immediately it...

    If your post does not appear immediately it usually means that our automated forum security placed it into a moderation queue to be reviewed before it is approved for the forums. It often happens to...
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    I do not see any images attached to your post but...

    I do not see any images attached to your post but it was a 'moderated post' that I had to remove so the images could have been stripped by our security software when it decided to set this post to be...
  17. Thread: minutes played

    by fozzy71
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    This will not be possible until we implement an...

    This will not be possible until we implement an option for users to set a custom 'Session Timeout' variable like we had for HM2. In HM3 this is still hard coded to 30 minutes and can not be changed....
  18. Open the HUD Settings menu and choose the HUD...

    Open the HUD Settings menu and choose the HUD Profile you want to edit and open the 'Stat Appearance' sub-menu. Click on each 'Selected Stat' that you don't want visible for the hero and uncheck the...
  19. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve.

    HMT-4988: WPN Client auto updates fail if HM3 server is running

    If you want to be notified when it is fixed...
  20. Thread: minutes played

    by fozzy71
    Replies
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    91

    The 'Minutes Played' stat is your actual minutes...

    The 'Minutes Played' stat is your actual minutes playing hands for that specific row/report. The value for that stat will depend on which report you are viewing. Your actual time spent playing...
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    Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and...
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    If 'put' and 'recorded' means you clicked the...

    If 'put' and 'recorded' means you clicked the 'Save filter' button and assigned a unique name to your filter then you can click the 'Edit Filter' button in the upper left corner of the report, then...
  23. A followup from Management:

    A followup from Management:
  24. The only way currently to study population stats...

    The only way currently to study population stats is to create an alias for those players then set that that alias to be the active player in the reports for analysis. If you want to create an alias...
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    Please update to the latest beta version -...

    Please update to the latest beta version - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe

    - After downloading, you should right-click the file, go to properties and click...
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