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  1. It is not possible to import filters into HM3.

    It is not possible to import filters into HM3.
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    Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
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    Windows put your "MyDocuments" folder on...

    Windows put your "MyDocuments" folder on OneDrive. That`s why Winamax can`t save hand history properly or HM3 can`t read hand history files.

    You can read here about this OneDrive option here:...
  4. Thread: New computer

    by udbrky
    Replies
    1
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    11

    You can backup/restore it in Tools. You can...

    You can backup/restore it in Tools.

    You can copy the database file from our folder in My Documents

    You can export the HUD in HUD Editor.

    You can copy the c:\hmxarchive folders to the new...
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    Use only an alias that has all the hole cards....

    Use only an alias that has all the hole cards. For any site you play on, your hole cards are written into the hand history. So you must be using an alias with non-hero players in it.

    If your post...
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    Filter for STT and 9-players in tournament.

    Filter for STT and 9-players in tournament.
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    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8673.exe

    i) Please try to vacuum/analyze and reindex your database -...
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    59

    Show us the HUD Options - General Settings...

    Show us the HUD Options - General Settings screenshot.
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    93

    Many are not showing in the reports. Is this a...

    Many are not showing in the reports. Is this a bunch of non-hero hands? Switch to your own player.
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    That's for Table Ninja. As long as you update,...

    That's for Table Ninja.

    As long as you update, all of our products are completely compliant with Stars rules.
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    Hello, Please explain this more.

    Hello,

    Please explain this more.
  12. Thread: postgres help

    by udbrky
    Replies
    2
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    81

    This is usually a firewall or windows update...

    This is usually a firewall or windows update issue and the following guide gives a step by step guide:...
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    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8673.exe

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the...
  14. Thread: gg hand import

    by udbrky
    Replies
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    64

    Please zip and email the original problem hand...

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ.

    Make sure you also include screenshots of your reports/filters and...
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    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
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    bb/100 is bb/100 EV bb/100 is All-in Adj bb/100

    bb/100 is bb/100

    EV bb/100 is All-in Adj bb/100
  17. Are you talking about Note Caddy or the Line...

    Are you talking about Note Caddy or the Line Analysis (right-click the note icon)?
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    HM3 and PT4 will be more alike in many ways. ...

    HM3 and PT4 will be more alike in many ways.

    Yes, send some that you have questions about.
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    Make sure your site is set up -...

    Make sure your site is set up - https://support.holdemmanager.com/support/faqCategory/Holdem-Manager-3/Site-Setup
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    If it's caught on spam filter, just leave it, we...

    If it's caught on spam filter, just leave it, we will authorize the post. Posting twice will most likely just make two that are caught.
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    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8673.exe

    IMPORTANT Zoom Installation Instructions:

    Make sure you always start HM2 first before you open the...
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    I could not duplicate this. Please update to...

    I could not duplicate this.

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta
    - After downloading, you...
  25. Thread: standard HUD

    by udbrky
    Replies
    14
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    450

    What is your ticket # from the ticket that you...

    What is your ticket # from the ticket that you sent in?
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