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  1. Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and...
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    175

    Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
  3. Thread: Databases

    by fozzy71
    Replies
    21
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    503

    The Tools menu is used to backup a complete hmdb...

    The Tools menu is used to backup a complete hmdb file to a compressed hmdbbackup file that can be restored back to a hmdb file on another PC. If you copied the original hmdb file to the flash drive...
  4. I am doing some testing of this in my personal...

    I am doing some testing of this in my personal test database and am unable to reproduce this issue so far.

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the...
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    I am not sure if/how this could be done in HM2. ...

    I am not sure if/how this could be done in HM2. Unfortunately HM2 support ended on Dec 31, 2020. You will need to upgrade to HM3 for future technical support. You can read more about the HM2 End...
  6. Thread: Databases

    by fozzy71
    Replies
    21
    Views
    503

    Notes are part of the database *.hmdb file which...

    Notes are part of the database *.hmdb file which is in your \Documents\Holdem Manager 3\Databases\ folder, they are not stored in a file in the \3.0 folder you are referring to. If you did a HM3 -...
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    Unfortunately we do not have any 'Bet Vs Missed...

    Unfortunately we do not have any 'Bet Vs Missed CBet Success' stats.
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    53

    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  9. Can you upload that *.hmdbbackup file to a file...

    Can you upload that *.hmdbbackup file to a file hosting site and send that to us in a support ticket for testing along with a copy of your log files please?

    Please 'Contact Support' with a link to...
  10. Thread: Databases

    by fozzy71
    Replies
    21
    Views
    503

    yes

    yes
  11. Thread: Notes

    by fozzy71
    Replies
    3
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    82

    You only lose hands from the database if you...

    You only lose hands from the database if you delete them from a report or purge them from the tools menu. Compacting is used AFTER you purge hands, and also if you delete any other data from the...
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    You will need to 'force reimport' the old hands,...

    You will need to 'force reimport' the old hands, or create a new database and import all the hands, to be able to see the older hands with that filter. You will have to 'force reimport' the hands if...
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    The bb/100 and all other stats should be accurate...

    The bb/100 and all other stats should be accurate as far as I know. If you think some of the stats/hands are inaccurate:

    Please update to our latest beta version of HM3 from this link.

    Please...
  14. Thread: Databases

    by fozzy71
    Replies
    21
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    503

    Open the newer database and use the Tools -...

    Open the newer database and use the Tools - Export Player Notes... option so they can be imported to the newer database you create.



    Correct. If you don't want any of the old or new player...
  15. This is because you have the active player set to...

    This is because you have the active player set to the 'SampleHero' name for the sample hands that you imported during the installation setup wizard. You need to click that button at the top of the...
  16. https://www.holdemmanager.com/download/index.php?p...

    https://www.holdemmanager.com/download/index.php?product=HM3&channel=Stable&version=3.1.15.0
  17. What is a 'big hand jackpot'? Please update to...

    What is a 'big hand jackpot'?

    Please update to our latest beta version of HM3 from this link.

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the...
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    6
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    131

    Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link.

    You will receive a prompt to update HM3 any time there is an update available as long as you have enabled the Tools - Settings -...
  19. Thread: Databases

    by fozzy71
    Replies
    21
    Views
    503

    You can create a new empty database, then restore...

    You can create a new empty database, then restore the database from the flash drive, then import the archived hands from the flash drive and finally import the newer archived hands from the computer...
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    Unfortunately HM2 support ended on Dec 31, 2020. ...

    Unfortunately HM2 support ended on Dec 31, 2020. You can read more about the HM2 End Of Life here.

    Please update to the latest version.

    - After downloading, you should right-click the file, go...
  21. Thread: Notes

    by fozzy71
    Replies
    3
    Views
    82

    - Install the SQLite Browser...

    - Install the SQLite Browser.
    - Launch the SQLite Browser program and then click 'Open Database' option, switch the File Type box to 'All Files' and select your database you want to compact.
    -...
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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    I had someone else report this recently but...

    I had someone else report this recently but unfortunately I do not have any of those types of hands for testing to know if it is a bug or not. Unfortunately HM2 support ended on Dec 31, 2020. You...
  24. This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
  25. No, I do not have an estimate as to when we might...

    No, I do not have an estimate as to when we might develop a HM3 Cloud Database Sync.

    To transfer the HM3 database and settings from one PC to another:

    - Please create a HM3 backup via the Tools...
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