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  1. Hello, I have answered you in your support...

    Hello,

    I have answered you in your support ticket on what steps you need to do to make Notecaddy work as it should.

    If there are currently no definitions showing in Notecaddy we should still be...
  2. Hello, I finally got your ticket. ...

    Hello,

    I finally got your ticket.

    Unfortunatly, as I said in the ticket, the HHs you have sent did not import to Hm3 for some reason. I will need a few more HHs to be able to test this...
  3. Hello, I have been monitoring both queues (HM...

    Hello,

    I have been monitoring both queues (HM & NC) and we did not receive any ticket yet about this issue.

    Please use the "send feedback" option to start creating the ticket or go here:...
  4. Hi, If RangeWizard is keeping you from...

    Hi,

    If RangeWizard is keeping you from starting the new DB and importing the hands to it, try Disabling RangeWizard before starting the new DB hands import. When it finishes you can Enable...
  5. Hello, Since the issue only happens with a few...

    Hello,

    Since the issue only happens with a few players and not all of them there are a few things we can try to fix that.

    In order of priority to try and save time and make it a workaround if...
  6. Thread: Notecaddy

    by jahrumble
    Replies
    2
    Views
    530

    Hello, That is normal if you are using the...

    Hello,

    That is normal if you are using the free version of Notecaddy.

    Make sure to use the Notecaddy HUD as it uses all the definitions of the free version. This version runs entirely on the...
  7. Hello, From looking at the screenshot you have...

    Hello,

    From looking at the screenshot you have sent it seems Notecaddy is not finding the definition or at least not being able to make it work.

    This can be caused by a few different things.
    ...
  8. Replies
    5
    Views
    973

    Hi, I have made some changes to your...

    Hi,

    I have made some changes to your definitions and attached them for you to try them out.

    Basically removed the option "Had to showdown" in the preflop tab since we are defining the showdown...
  9. Replies
    5
    Views
    973

    Hi, I will have a look at these definitions,...

    Hi,

    I will have a look at these definitions, please allow me some time to test them out.

    "...I've added the overbet ones as well because they seem to also have broken now after re-processing...
  10. Hello, Having done the steps above you have...

    Hello,

    Having done the steps above you have already re-installed NC. That should have fixed the issue with the definitions name not showing and only the averages doing so.

    In order to add...
  11. Replies
    2
    Views
    1,593

    Hello, When going from the "Player notes"...

    Hello,

    When going from the "Player notes" icon, as in the screenshot you sent, the heat maps do not open. If you open the note from a popup in a stat it will open the heat maps.

    Im not sure it...
  12. Replies
    2
    Views
    1,485

    Hello krovi, At the moment this is also not...

    Hello krovi,

    At the moment this is also not possible to do with Notecaddy.

    Even if we try with the "Buy in information" tab when creating a note, there is no way to make it filter only for the...
  13. Hello, Let me see if i understand you...

    Hello,

    Let me see if i understand you correctly.

    This is a post flop scenario.

    You want to take notation of all the hands where note recipient does not fold in this scenario. So it Calls or...
  14. Replies
    1
    Views
    1,304

    Hi, The definition packages are avaliable from...

    Hi,

    The definition packages are avaliable from the Notecaddy main page.

    Select the option "Manage My ultimate packs" and follow the installer selecting the packs you want to use.

    Link to...
  15. Replies
    2
    Views
    894

    Hello, That is correct if Im understanding you...

    Hello,

    That is correct if Im understanding you right. If you can post a screenshot of your Player Notes it would help me get a better view of what you are trying to achieve.

    The Player Notes...
  16. Replies
    5
    Views
    1,283

    Hello Krovikhan, The free version of Notecaddy...

    Hello Krovikhan,

    The free version of Notecaddy kicks in when HM3 is unable to check and activate the licence in the subscription.

    Sometimes when starting HM3 it might seem that Notecaddy is...
  17. Hello, Im sorry you are still facing this...

    Hello,

    Im sorry you are still facing this issue. In the past we had a few customers with this issue but the provided troubleshooting steps were enough to get it sorted.

    Since this is isolated...
  18. Hi, 1. Exactly. We did try only removing those...

    Hi,

    1. Exactly. We did try only removing those files first to avoid doing this step.

    After the reinstall you can move the definitions from the backup definitions folder to the new Notecadddy...
  19. Hello Krovikhan, I was not able to replicate...

    Hello Krovikhan,

    I was not able to replicate your issue using the settings you pointed. Even after restarting the PC every setting was showing with the new values.

    From the screenshot you have...
  20. Replies
    5
    Views
    1,283

    When we can only Enable/Disable notecaddy it...

    When we can only Enable/Disable notecaddy it means that it is running in the free version. If some definitions that are not allowed in the free version and are in use in a HUD it will return an error...
  21. Hello Krovikhan, For HM3 the path to find...

    Hello Krovikhan,

    For HM3 the path to find those files is: C:\Users\YourWindowsUserName\AppData\Roaming\Max Value Software\Holdem Manager\3.0\AppsData\NoteCaddy

    The document in the link above...
  22. Replies
    5
    Views
    1,283

    Hello, If we click "Enable Notecaddy" and wait...

    Hello,

    If we click "Enable Notecaddy" and wait a few seconds, when returning to "APPS" you should see an option to "Show Notecaddy". If you only see the option "Disable Notecaddy" try the...
  23. Replies
    2
    Views
    867

    Hello, HM3 works with Winamax Hold-Up games...

    Hello,

    HM3 works with Winamax Hold-Up games and so should Notecaddy.

    The stakes you mention are within the Small Stakes version so you should not have any problem using it.

    Best wishes,
    ...
  24. Hello, I have tried to replicate this issue...

    Hello,

    I have tried to replicate this issue but was unable to.

    Please let me know what are the specific settings that are getting reset on your end so I can try to replicate this issue.

    If...
  25. Replies
    6
    Views
    1,241

    Hi, When the purge hangs it is because it...

    Hi,

    When the purge hangs it is because it finished already. You can close HM3 and restart it and it will have completed the purge.

    When reprocessing notes, Notecaddy will still show the...
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