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  1. HUD Settings > General Settings > HUD Font >...

    HUD Settings > General Settings > HUD Font > 'Scale Font' and turn it on or off based on your preference or click the 'Font' button if you want to increase/decrease the size of all text for the HUD...
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    We will not do anything to help this. We will not...

    We will not do anything to help this. We will not provide support for a database with these hands. We won't answer any questions about the practice. It is against most sites terms and conditions, and...
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    You shouldn't create 4 tickets, unless they're...

    You shouldn't create 4 tickets, unless they're all on separate issues. We usually merge them or close the duplicates. It's easiest to keep the chain flowing in one channel.
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    We do not provide support for datamined or shared...

    We do not provide support for datamined or shared hands.
  5. We only support one database. You can import...

    We only support one database. You can import hands from the archive to combine them.
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    It is not available yet. What are you trying to...

    It is not available yet. What are you trying to create that you are not able to on the reports?
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    If you're seeing this issue in most cases its a...

    If you're seeing this issue in most cases its a graphics card issue

    1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and...
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    There are no plans for a MAC version of HM2 or...

    There are no plans for a MAC version of HM2 or HM3 at this time. If you want to use HM2 or HM3 on a MAC you will need to use something like Parallels or BootCamp so you can install Windows for...
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    HUD Settings > General Settings > HUD Font >...

    HUD Settings > General Settings > HUD Font > 'Scale Font' and turn it on or off based on your preference or click the 'Font' button if you want to increase/decrease the size of all text for the HUD...
  11. Thread: MicroGaming

    by udbrky
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    HM3 will only work on tournament tables at...

    HM3 will only work on tournament tables at microgaming, but only if your particular site still writes gamehistory.dat files for the hands. Some of the MPN skins recently stopped writing hands...
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    The converter program should have instructions on...

    The converter program should have instructions on doing this.
  13. Please try all the steps in this FAQ...

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  14. Please try all the steps in this FAQ...

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
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    You will need to mess with settings on higher...

    You will need to mess with settings on higher resolutions. Not everyone gets the same results using the same DPI settings, so try a few different ones.
  16. Thread: Ignition

    by udbrky
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    Please see our HUD Troubleshooting FAQ -...

    Please see our HUD Troubleshooting FAQ - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting - and if that does not help then please send the requested logs,...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  18. Thread: HM2 dosnt START

    by udbrky
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    Did you follow the post above yours and send in...

    Did you follow the post above yours and send in the files if it did not work, linking to this thread?
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    We need the ones that you are having trouble...

    We need the ones that you are having trouble with. If we cannot duplicate it with hands that we have, or find ones that fit what you have, then we cannot look into it.
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    Without seeing the hands, all we can do is guess....

    Without seeing the hands, all we can do is guess. If we see the hands, we can figure out what is happening.
  21. Without the files, we cannot look into this.

    Without the files, we cannot look into this.
  22. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. The assigned internal issue # on this issue is HMT-1428. Please create a support ticket here -...
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    Please try all the steps in this FAQ -...

    Please try all the steps in this FAQ - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F

    If you continue to have problems...
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    You can use tournament filters in HUD Options to...

    You can use tournament filters in HUD Options to filter the stats.
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    That is not possible to do.

    That is not possible to do.
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