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    I added your comment to our general suggestions...

    I added your comment to our general suggestions tracking doc we are using for this new type of HUD we were beta testing.



    I also asked our QA/Testing Manager to review the suggestion to see...
  2. You need to send screenshots, logs and hands from...

    You need to send screenshots, logs and hands from a session with a detailed description of the problems, as instructed in the link at the end of the previous reply -...
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    If updating didn't fix the issue then please send...

    If updating didn't fix the issue then please send the requested images/logs and details of the problems, and the hands from the session, as instructed above. Unfortunately we need all of these...
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    I do not see any open developer tickets for this...

    I do not see any open developer tickets for this issue. Please send us a sample of the hands for testing with screenshots and a detailed description by stat/hand of some of each issue you see.
    ...
  5. Thread: Reports

    by fozzy71
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    They should be remembered on a report by report...

    They should be remembered on a report by report by report basis, and they seem to be working fine for me right now in our latest internal build (that should be beta very soon). If they are not we...
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    Options - Hand Importing - Auto Import Options: [...

    Options - Hand Importing - Auto Import Options: [ ] 'Start automatic import when I start HM2'
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    You should not use those hands in your database...

    You should not use those hands in your database when playing or your site may infract you for breaking their rules. If you imported them to a separate 'study' database that you never use when...
  8. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve.



    If you want to be notified when it is fixed please send an email via the 'Contact Support' link and...
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    Thank you for the issue report, I was able to...

    Thank you for the issue report, I was able to duplicate it. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HMT-5074 Is...
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    Please zip/attach the original HH files to a...

    Please zip/attach the original HH files to a support ticket. We can't test a bug from a copy/paste or exported version of a hand. We need the original files that the poker client wrote with this...
  11. It might have helped a little if you had...

    It might have helped a little if you had mentioned the site name in your first reply, since we only just added support for Peoples' Poker shortly before the release of HM3.

    I see 3 open issues for...
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    What specific site are you playing? What...

    What specific site are you playing? What specific hand grabber app? This isn't something we spend our developers time on, the 3rd party app developers have to make sure their software works with...
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    Are you having no HUD updating/showing at all...

    Are you having no HUD updating/showing at all like the OP of this thread, or are you simply having the issues you reported in this other thread? The issue you reported in that thread is not the same...
  14. If you use preferred seating options at your site...

    If you use preferred seating options at your site the table has to 'spin' when you get seated to put you in the preferred seat. Some sites (stars, ignition, etc) allow us to display an...
  15. This is so you can still import hands and use the...

    This is so you can still import hands and use the HUD even if the software is closed. When HM3 and the server are both closed you can get HM3 to this state using the 'HM3 HUD Only' desktop or start...
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    Yes, of course. My computer I bought 2.5+ years...

    Yes, of course. My computer I bought 2.5+ years ago has had HM2 and HM3 (and HM1 and PT4) installed since day one. We don't recommend auto importing with both during live play as that could cause...
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    You were using the HM2 'HMQL Report', to...

    You were using the HM2 'HMQL Report', to accomplish this process? This feature request has been documented in detail and provided to the developers for future consideration.



    If you want to...
  18. Please close HM3 and Poker Stars then go to...

    Please close HM3 and Poker Stars then go to C:\Program Files\PokerStars (Program Files (x86) for the 64bit version) and right click the PokerStars.exe and choose “Properties”.


    In the...
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    No, it is not just a parser update to be able to...

    No, it is not just a parser update to be able to place a HUD on these types of fast-fold (zoom, rash, speed, etc) tables. it is far more complicated than that and would require a lot of HUD...
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    Please see our HUD Troubleshooting FAQ -...

    Please see our HUD Troubleshooting FAQ - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting - and if that does not help then please send the requested logs,...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know which specific step solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the...
  22. The archive time setting has nothing to do with...

    The archive time setting has nothing to do with how quickly the tournament gets run through the automatic tourney detection system, and then how long the report stats take to get updated after. Can...
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    Please update to the latest beta version -...

    Please update to the latest beta version - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe

    - After downloading, you should right-click the file, go to properties and click...
  24. Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
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    Open C:\Users\{UserName}\AppData\Roaming\Max...

    Open C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config and delete CurrentUserToken.txt file. If you can't see it, turn off the windows option that is hiding that...
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