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Hi Support,
I'm having a problem with HEM and Betfair.
It seems that some profits are being recognized as losses, for example I had a 1st in a 30man SnG yesterday with no win recognized and also a...

The following seems to have done the trick, thanks for all your help patvs

I'm having the same problems, please update this thread so we have an idea of whats happening

Yep that sorted it, thanks morny

Hey HEM,
I currently play Rush poker on FTP and am looking for ways to take notes on opponents after a session.
I want to review all hands that went to showdown but I cant seem to find the right...

Hi support,
I'm looking to find a way to add the fold to 3-bet stat to the playerlist columns section of Table Scanner.
Is there a way to do this?

BUMP! for a reply to my latest question.

Thanks for the quick reply,
Just to get me started before I follow the rest of the advice, can I delete the content of the following folders without causing ay issues with HEM?

PostgreSQL > 8.3 >...

Hi support,

postgreSQL 8.3 is taking up a lot of space (23.3GB) on my hard drive so I have a question to ask relating to this.

Is there a way to reduce the size of this folder?
If so, how?

Every time I open the table scanner i'm asked to activate it,
I press the activate online button and it verifies my account but then the next time I open the scanner it asks me to verify it again,...

Please delete this post, I managed to sort the problem.

Is there a way to view stats on my opponents before posting a blind?

I'm not talking about datamining here i'm just opening up a table with some regs and trying to work out where to sit at a table...

Hi Support,
I've noticed that split pots aren't logging properly and on all occasions showndown hands don't show villains hand.
I'm using version 1.09 beta 6a.
Is a new version available?
I...

I have noticed that some Ongame hh's are not importing fully, namely one hand where two players (not hero) got it all in on the turn, the losing players hand didn't show up in the replayer, though...

Thanks Morny, the hands are now importing properly, now what about the HUD?
How do I get that to work?
Also, the stats aren't showing villains hands, therefore the EV calculations aren't working,...

So do we just have to reroute our auto import foldes to this location?
Do we still need to have a ramdisk?

I found my statistics file (eurobet) at C > program files > Eurobet Poker > Resources > Databases

Hi support.
When playing cash games, I would like HEM to auto refresh my sessions when new hands are imported to my database so I can quickly access up to date information without having to use the...

OK, i've updated HEM and i can now see two different aliases over two different sites, but I can't combine the two, any suggestions.

I've deleted and re selected the aliases after updating the...

I'm struggling to get my stats up for two different sites.
Could you provide a link to this problem?