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  1. Replies
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    Is this a HUD/Popup you imported from HM2? The...

    Is this a HUD/Popup you imported from HM2?

    The developers decided to toggle off the 'Show Times/Opportunities' in the HUD - HUD Editor - Popup Groups - Item Properties by default (for imported,...
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    There is no such stat in either at this time but...

    There is no such stat in either at this time but our QA/Testing Manager had me write up the request for HM3:

    HMT-4986: Stat Request: W$SD% After River CBet

    This feature request has been...
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    Are you referring to the HUD itself, or the...

    Are you referring to the HUD itself, or the Popups? I don't recall HM2 having this for the HUD but the Popups would hide samples after 99 samples, which HM3 does not do yet. I wrote up the feature...
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    It doesn't exist in HM3 yet. This feature...

    It doesn't exist in HM3 yet. This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send...
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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    I just tested again in another database using the...

    I just tested again in another database using the Overall report and the filter again works fine for me. It sounds like your database might actually be damaged, which we should be able to spot in...
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    Is this a hand from Stars? Amaya (PokerStars and...

    Is this a hand from Stars? Amaya (PokerStars and Full Tilt) only allow 3 colors to be automatically assigned to a HUD stat.* HM3 will only color stats based on the first two color ranges and all...
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    We generally can't fix issues like this if we...

    We generally can't fix issues like this if we can't duplicate it, and to duplicate it we need the hands and steps/details of the errors and how to reproduce them with your site/alias hands. This...
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    Beta support for Party downloaded hands in HM2...

    Beta support for Party downloaded hands in HM2 will be in the next update, scheduled for next week if all goes well. While we do not have an exact date for the release, you will receive a prompt to...
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    The filter is working as expected for me. Make...

    The filter is working as expected for me. Make sure you are entering the No.(s) correctly, especially if filtering for more than 1.

    163714

    163715

    If you continue to have problems, please...
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    We have a FAQ explaining how to do it, it is much...

    We have a FAQ explaining how to do it, it is much older than 2 years but should still work AFAIK.

    Please see this FAQ to move your database to another drive. Please note this is an advanced...
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    My apologies for replying a HM2 thread as if it...

    My apologies for replying a HM2 thread as if it were HM3. I just updated the HM3 forum index names to make it a little more obvious for myself and everyone else going forward.
  13. We need the pictures sent in a support ticket...

    We need the pictures sent in a support ticket with the logs from that session you took images of, as I instructed -...
  14. So that when you do update back to a higher...

    So that when you do update back to a higher 3.1.x.x version you can still use the renamed database. You don't need to import all your hands to that new DB if you plan to switch back to the other...
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    Is the active hero name a specific site screen...

    Is the active hero name a specific site screen name or an alias name of multiple site's hands? We need the hands sent with the screenshot and error details.

    Please zip and email the original...
  16. In Tools - Site Settings, clear the folders for...

    In Tools - Site Settings, clear the folders for Winamax, then use the auto detect.

    If it continues:

    Please see our HUD Troubleshooting FAQ and if that does not help then please send the...
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    If you want to be notified when support is added...

    If you want to be notified when support is added please send an email via the 'Contact Support' link and include "Notify Me When HM-9079 Is Resolved" in the subject line and body of the email.
  18. Was your HM2 DB created by importing your HM2 DB...

    Was your HM2 DB created by importing your HM2 DB directly to HM3? Which site are the bulk of the hands from? Did you send us logs yet? We need to see those to start, and may end up also needing...
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    Notecaddy is no longer available to purchase for...

    Notecaddy is no longer available to purchase for HM2.
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    Please make sure your poker site's preferred...

    Please make sure your poker site's preferred seating options are configured and matched to your HM3 - Tools - Site Settings - Preferred Seating options -...
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    You can left click one of the 'recent winners' to...

    You can left click one of the 'recent winners' to open the hand viewer and mark it there, or you can left click the 'Tag' icon in the Table HUD and mark previous or even current hands. See the...
  22. Thread: Missing HUDs

    by fozzy71
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    Please see our HUD Troubleshooting FAQ...

    Please see our HUD Troubleshooting FAQ and If you continue to have problems please send the requested screenshots, logs and hand history files in a new support ticket as instructed at the end of the...
  23. Please make sure to send us that renamed database...

    Please make sure to send us that renamed database in a support ticket as instructed in my previous reply.
  24. Thread: Mucked cards

    by fozzy71
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    That was done via hovering to activate popups in...

    That was done via hovering to activate popups in HM2, but HM3 does not have hover activated stat specific popups yet. It can be done in HM3, but you would have to click their name to see the...
  25. Thread: Mucked cards

    by fozzy71
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    Left click the Table 'HUD' menu and toggle on the...

    Left click the Table 'HUD' menu and toggle on the 'Configure Mucked Cards' option and drag them like any other HUD element. Once they are where you want them turn that option back off then 'Save...
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