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Sent... I also included a pic of my import folders to make sure they are okay.

I did it all... . I played two SNG... It did not work... I manually imported the summary and still nothing. I had to edit one of them to have it show the correct information and when I finished that...

1) The hands load, but even after the tourneys are finished they do not show any results (place, duration, $$).

2) I played a six handed and a nine handed and they kept switching places in the...

got it working... the trick after you delete the license file is to then restart the computer and THEN restart HEM2... I was deleting the file then restarting HEM2 and the program just rewrote the...

admin sent me a new serial #... works!

but can you answer my question please.... did I not need to pay for it if I had a test license?

Thanks

I had access to the test version. So when it came out officially I paid for it to upgrade my HEM to HEM2. When I tried to enter my registration for HEM2, it didn't accept it.

When I entered the...

No... Everything is still screwed up... When I click for the cash game graph of the "filter" tag, I get the accurate graph. When I click the graph icon on the reports page in the middle bar, THAT...

And now it just reverted back to the erroneous graph!

Little update... The graph seems to have spontaneously corrected itself... I did nothing to it... Actually, it flitted back and forth for a bit and now it is correct.

Done

1) The number of hands do match and I've never played in any other currency than USD.

2) The results were not imported correctly in HEM 1... I would adjust both the rake and the top prize... It...

I imported some micro cash hands from stars (approx 32000) and some micro Party SNG hands (approx 10000) from HEM1 onto HEM2. I noticed two problems...

1) My pokerstars cash game graph does not...

I am moving to a new site and my old stats are not relevant. I have purged all the hands etc etc but what I want to do is get my "Players" number to zero...

I basically want to start completely...

I guess I'm just looking for a place to write how happy I am with the customer service so people can see, like a user testimonial section or something.

I have used the forum in the past and had my...

My HUD works great during Rush. The stats work awesome, however, HEM does not show the hands when I hit cash game reports and the graphs do not "see" the rush poker hands. Its as if they never...

Yep, that's the version! So the update file is not necessary. Thanks again. Very helpful.

Hackbinder - AKA - Total Noob!

I got HEM a week ago and I just noticed that there was another download button for updates on the website...

... Do I need to download the update file too?

Thanks!

It works now thanks to the font thing.

Very much appreciated.

:D

I bought HEM, downloaded via BOTH IE and Mozilla and both times it finished installing and then I get an error message

Startup error: Font arial does not support style bold

... and it does not...