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  1. Replies
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    Sticky: What is your support ticket number(s)? I have no...

    What is your support ticket number(s)? I have no way to link this forum account to your store/support account.
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    Sticky: Which Operating System, Firewall, and AntiVirus...

    Which Operating System, Firewall, and AntiVirus are you using?

    Sometimes security software can prevent Holdem Manager communicating with PostgreSQL and the Poker sites. This can cause many issues...
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    None that I am aware of at this time.

    None that I am aware of at this time.
  4. Thread: HM2 NL and PLO

    by fozzy71
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    35

    You are most likely using a wrong code, possibly...

    You are most likely using a wrong code, possibly because the NLH license was bought under 1 email and the PLO under another of your emails. If this is what happened you end up with 2 different...
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    The new WPN v2 software has to be (re)configured...

    The new WPN v2 software has to be (re)configured like it is the first time you ever played on that software/site. You need to check/configure the auto import folder in the client and hm2, preferred...
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    We have to add support back for importing...

    We have to add support back for importing microgaming hands. This means you will need the latest beta release once it is ready.

    If you want to be notified when it is fixed please send an email...
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    Sticky: What problems/errors are you having exactly? ...

    What problems/errors are you having exactly? Problems with PostgreSQL*?

    Try installing PostgreSQL from this link - http://www.holdemmanager.com/downloads/postgres84

    Then install HM2 again from...
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    Sticky: Please make sure you check your junk/spam inboxes...

    Please make sure you check your junk/spam inboxes as our replies often go there for some email services unless you whitelist us. You can also check your my tickets page to see if you might have...
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    Which Operating System, Firewall, and AntiVirus...

    Which Operating System, Firewall, and AntiVirus are you using?

    Sometimes security software can prevent Holdem Manager communicating with PostgreSQL and the Poker sites. This can cause many issues...
  10. We can't fix something if we can't duplicate the...

    We can't fix something if we can't duplicate the problem. We can't duplicate the problem and write it for our developers to fix unless you send us the problem hands, screenshots, etc that I asked...
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    I was replying to the thread in general without...

    I was replying to the thread in general without realizing you had bumped an 1 month old thread. Please stop bumping old unrelated threads trying to get support for third party apps/converters. If...
  12. We can not recommend any 3rd party converters for...

    We can not recommend any 3rd party converters for BOL. We can not provide technical help for unsupported sites/networks as we do not design our software to work there or test there with all of the...
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    From what we have seen from other customers on...

    From what we have seen from other customers on this same site/network is that their new software they moved their players to no longer writes local hand history files. If there are no hands to...
  14. Any tournament with more than 1 table (and some...

    Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes....
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    If the update didn't solve the question please...

    If the update didn't solve the question please reproduce the problem and send the requested feature logging and other files that we asked for. Also answer the 11 or 12 questions I included in the...
  16. Try creating a new DataBase and import a small...

    Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB -...
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    We use google for the exchange rates and there is...

    We use google for the exchange rates and there is a button in the settings you can use to update to the latest rates.

    HM2 does not have $CAD currency but HM3 does in it's settings so all you need...
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    Please see this FAQ to transfer/backup data -...

    Please see this FAQ to transfer/backup data - http://hm2faq.holdemmanager.com/questions/2151/What+Files+Should+I+Backup+to+Protect+my+Holdem+Manager%3F

    This will ensure that you have your hand...
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    Which Operating System, Firewall, and AntiVirus...

    Which Operating System, Firewall, and AntiVirus are you using?


    Sometimes security software can prevent Holdem Manager communicating with PostgreSQL and the Poker sites. This can cause many...
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    Sorry, that is just a canned./automated reply I...

    Sorry, that is just a canned./automated reply I use anytime I need hands. Most of the time that sentence about pics of the reports is important, so I didn't think to delete it for a case like this...
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    We are adding support, our developers just...

    We are adding support, our developers just haven't given us an estimated timeline for implementation in HM2. HM3 already fully supports this site based on the (lack of) 888.pt bug reports from HM3...
  22. Thread: ACR Update

    by fozzy71
    Replies
    67
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    4,669

    1) If you continue to have problems, please...

    1) If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing -...
  23. Thanks, I am glad to hear it helped as it took a...

    Thanks, I am glad to hear it helped as it took a bit of time to test and discuss with our QA/Testing Manager to make sure we were filtering properly and getting the correct results.
  24. They no longer write local hand history files for...

    They no longer write local hand history files for each and every hand as they are played we can not support importing or HUD for their new software/network. They only write hands for hands you open...
  25. They no longer write local hand history files for...

    They no longer write local hand history files for each and every hand as they are played we can not support importing or HUD for their new software/network. They only write hands for hands you open...
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