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  1. Replies
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    Did you just import from c:\hm2archive instead?...

    Did you just import from c:\hm2archive instead? What happens?

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to...
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    37,091

    Sticky: I can't find any tickets when I search your name....

    I can't find any tickets when I search your name.

    Did you send in the ID/PW at the time as the instructions say? Please follow post 167, create a ticket and link to your posts so we can look at...
  3. Right. You can backup the database. you should...

    Right.

    You can backup the database. you should do an export of your HUDs and save c:\hm2archive
  4. That's only part of the database. It's really...

    That's only part of the database. It's really complicated to restore it and the postgres data folder your way.

    Please use our steps to make it easy and reliable.
  5. Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8655.exe

    Do the hands import manually?

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and...
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    37,091

    Sticky: Did you follow post 167 and send a ticket with a...

    Did you follow post 167 and send a ticket with a link to your post?
  7. Don't use stats up to date of hand. We limit...

    Don't use stats up to date of hand.

    We limit the replayer HUD for the hero to 20k hands by default for performance reasons. Please see this FAQ for more details and instructions on how to...
  8. The second is unrelated. This is not something...

    The second is unrelated.

    This is not something we can fix on the HM2 side. Playtech (ipoker software maker) is aware of the issue and they are working on a fix. Hopefully once your ipoker client...
  9. Please enable the Settings > Feature Logging >...

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also...
  10. Don't do it that way. Please see this FAQ to...

    Don't do it that way.

    Please see this FAQ to transfer/backup data - http://hm2faq.holdemmanager.com/questions/2151/What+Files+Should+I+Backup+to+Protect+my+Holdem+Manager%3F

    This will ensure...
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    If you continue to have problems please zip and...

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include...
  12. You can find it in the HUD and any reports.

    You can find it in the HUD and any reports.
  13. Replies
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    125

    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8655.exe

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the...
  14. Replies
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    111

    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  15. i) Please try to vacuum/analyze and reindex your...

    i) Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#maintenance

    ii) If you continue to have problems, try the...
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    What exactly are you trying to do? the post...

    What exactly are you trying to do?

    the post you quoted said we haven't added support, so you wouldn't expect them to import.

    What do you mean new account on HM2?

    Did you follow the steps...
  17. If we cannot import hands, we cannot...

    If we cannot import hands, we cannot track/provide a HUD.
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    Without the fix of their bug, we cannot support...

    Without the fix of their bug, we cannot support more than 1.
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    WE do not have an ETA.

    WE do not have an ETA.
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    We do not have 4b range stats vs hero, just...

    We do not have 4b range stats vs hero, just overall.
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    Are you having an issue with the HUD or imports?

    Are you having an issue with the HUD or imports?
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    If you continue to have problems please zip and...

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include...
  24. What is the ticket number?

    What is the ticket number?
  25. These changes should be available in the next...

    These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled...
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