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    - HM3 does not have positional versions of every...

    - HM3 does not have positional versions of every HUD stat like HM2 did, as many customers felt it cluttered up the stats list. Instead we have the HUD - HUD Editor - Item Properties - Position...
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    Is that a custom HUD you created or imported from...

    Is that a custom HUD you created or imported from HM2? Do you have the same problems if you use the HM3 'Standard' HUD profile?

    Try to remove any unused or extra popups from the HM3 HUD profile,...
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    You posted in the HM2 forums and mention HM2 in...

    You posted in the HM2 forums and mention HM2 in the first sentence but your post then ends mentioning the Graphical and Standard HUD which are HM3, not HM2.

    What site are you playing at? If you...
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    He was referring to the quote in that post: ...

    He was referring to the quote in that post:


    There are also a couple of general threads about PokerStars Aurora graphics problems on 2p2 with instructions on how to use the old stars client:
    -...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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    Thank you. We are still adding new customer logs...

    Thank you. We are still adding new customer logs to that HMT-5411 developer ticket to see if they can find another possible fix for this in a future update.
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    You are very welcome. Good luck at the tables. ...

    You are very welcome. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
  9. That is not possible in our current HUD Editor...

    That is not possible in our current HUD Editor and you are the first person that I can recall ever asking for this feature. If we get more requests from other customers for such a feature in the...
  10. The developers decided to toggle off the 'Show...

    The developers decided to toggle off the 'Show Times/Opportunities' in the HUD - HUD Editor - Popup Groups - Item Properties by default (for imported, and most/all default popups) to reduce the...
  11. We can't know what is causing the problems from...

    We can't know what is causing the problems from just a video. We need you to send the requested logs and other files as instructed in the previous reply.

    Try creating a new DataBase and import a...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    This is not currently possible. This feature...

    This is not currently possible. This feature request has been documented in detail and provided to the developers for future consideration. *

    HMT-1091: Stats - If opponent in HUD is included in...
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    That stat is not meant to be used in the HUD,...

    That stat is not meant to be used in the HUD, only the Reports, as we do not have any 'live tracking' feature* in HM3 to be able to determine the position during the hand. We can currently only...
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  16. We just discovered the other day that the...

    We just discovered the other day that the automated notifications of fixes/releases are not being sent out properly. Our QA/Testing Manager is investigating the issue to discuss with our developers....
  17. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  18. This could be a corrupt PostgreSQL installation,...

    This could be a corrupt PostgreSQL installation, or because you are using an unsupported version of PostgreSQL. We will need to see your log files.

    If you continue to have problems, please...
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve.

    - HMT-5848: Settings - Feature Logging: 'Max. No of Log Files = X' not working

    If you want to be notified...
  20. This is most likely because Stars made their...

    This is most likely because Stars made their Aurora Graphics engine mandatory. Please see this forum thread - https://forums.holdemmanager.com/showthread.php?t=542627
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    We recommend you maintain more than 20% free...

    We recommend you maintain more than 20% free space on your system drive. Please see this FAQ to clear up some more free space.

    a) I do not have any recommendations for speeding up purges. What...
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    Please zip and email the original problem hand...

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ. Make sure you also include screenshots of your reports/filters and a...
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    It sounds like you already found the solution but...

    It sounds like you already found the solution but here are some more detailed instructions for anyone else that might have the same issues and find this thread later:

    HM3 will not list all...
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    What version of HM2 are you using? If you are...

    What version of HM2 are you using? If you are not on 2.0.0.8699 yet please update:

    Please update to the latest beta version - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe

    -...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know what solved your problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
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