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  1. Replies
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    217

    Hello, I have answered your ticket but this...

    Hello,

    I have answered your ticket but this info might help others.

    That specific stat is avaliable on the NCE-MTT package and you can search for it after installing that pack. Search for...
  2. Replies
    3
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    278

    Hello, Ill try to answer your points one by...

    Hello,

    Ill try to answer your points one by one.

    - if I want to add a stat customizing stacksizes 7 to 10bb to the MTT Open EP (Notallin) stat, would I "create a new definition" and then just...
  3. Hello, I was able to replicate this issue with...

    Hello,

    I was able to replicate this issue with a few players. Will document this issue and report it to developers for a fix.

    Thank you for finding this and reporting it. I donīt have a...
  4. Replies
    3
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    278

    Hello, All of the stats you are requesting...

    Hello,

    All of the stats you are requesting exist in the NCE-MTT definitions package that comes with the subscription of NC (you can install it from the option "Manage My Ultimate packs" in NC...
  5. Replies
    5
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    517

    Hi, To answer only to your question: No. ...

    Hi,

    To answer only to your question: No.

    Every action is an individual action. In that scenario it should not exclude bet-raise-shove/reraise-fold scenarios. This definitions contains 4...
  6. Replies
    5
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    517

    Hi again. To mitigate that we need to define...

    Hi again.

    To mitigate that we need to define the turn action as HU. Leave the Flop open to MW and HU but with an action having to be performed by hero on the flop as well.

    Indeed the more...
  7. Replies
    5
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    517

    Hello, I do understand where your issue is....

    Hello,

    I do understand where your issue is. There is no way of assigning hero to last action without defining it.

    In order to go around that, the best way is to assign an action to hero on a...
  8. Replies
    1
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    218

    Hello, I will try to break down how to try and...

    Hello,

    I will try to break down how to try and do this the best way possible.

    - Have a look at this video on the NC YT playlist on How to migrate from HM2 to HM3 -...
  9. Replies
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    167

    Hello lio, Sometimes it takes a little longer...

    Hello lio,

    Sometimes it takes a little longer to load. If thats not the case, try the steps below and let me know if it fixes that.

    - Close HM3 and "Holdem Manager server" icon on bottom of...
  10. Replies
    5
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    436

    Hello, The issue you are describing has been...

    Hello,

    The issue you are describing has been fixed in the NC version Notecaddy v.2.9.9023.0. already in HM3 as you can see from this thread:...
  11. Replies
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    1,458

    Hi, When creating a Composite definition you...

    Hi,

    When creating a Composite definition you need to add the "NC."DefinitionName".AverageStrength or NC."DefinitionName".PopulationAverageStrength" in the "Expression" tab.

    Refer here to learn...
  12. Replies
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    436

    Hello, If only the Notecaddy stats are not...

    Hello,

    If only the Notecaddy stats are not updating in live play try reinstalling the definitions pack and reprocess all hands in the database.

    "But hands during the game session are processed...
  13. Hello, All your purchased packages will be...

    Hello,

    All your purchased packages will be avaliable in HM3/NC. Just go to the option "Manage My ultimate Packages" and you should find them on that list.

    From previous testing most of the...
  14. Replies
    1
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    313

    Hello, Lets go one by one on all your...

    Hello,

    Lets go one by one on all your questions.

    1- The ultimate version of the packages is the more up to date version of the NCE pack that Notecaddy maintains and supports at the moment. Read...
  15. Hello, The equivalent of a check from BB vs...

    Hello,

    The equivalent of a check from BB vs limp from SB is the call option.

    As you have noticed it will return a very very wide range, mostly not optional due to the player being in the BB...
  16. Replies
    6
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    543

    Hello, Let me split what you are asking in...

    Hello,

    Let me split what you are asking in two.

    - To have a HUD with the outside border coloured to player type: Click the notes icon on the top left of the HUD while playing and select the...
  17. Hello, It should work as expected even with...

    Hello,

    It should work as expected even with the anonymous GGPoker hand histories.

    The only impact it should have is the expected low hands sample for every player. But still good to trace out...
  18. Replies
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    Hello, Please try to reset and recreate notes...

    Hello,

    Please try to reset and recreate notes for all hands in your Database. Some of the changes in the last update might need a reset notes to finish updating.

    Let me know if that helped.
    ...
  19. Replies
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    Hello, Just restart HM3 and it will auto...

    Hello,

    Just restart HM3 and it will auto update Notecaddy to v.2.9.9035.0

    It could be you donīt even have to reset the notes.

    1- Try after updating NC.
    2- If you notice some definitions...
  20. Hello, Notecaddy updated to v.2.9.9035.0 with...

    Hello,

    Notecaddy updated to v.2.9.9035.0 with a fix for this issue. When starting HM3 it will update NC automatically.

    Best wishes,

    jahrumble
  21. Replies
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    Hello, Notecaddy updated to v.2.9.9035.0 with...

    Hello,

    Notecaddy updated to v.2.9.9035.0 with a fix for this issue.

    Since you made some changes to test this, it might be good if you reimport the HUD and definitions, recreate notes to make...
  22. Replies
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    1,338

    This is the correct place to open a support...

    This is the correct place to open a support ticket: https://support.holdemmanager.com/support/category/1
  23. Replies
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    543

    You donīt need to register. Use the email...

    You donīt need to register. Use the email associated to your HM licence to login. Reset password if needed.

    https://support.holdemmanager.com/support/category/1
  24. Replies
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    Hello, Just for clarification. The stats...

    Hello,

    Just for clarification.

    The stats dont work on live play AFTER you edited them? Meaning, only when you save a definition and it sparks that warning, thats when they stop working only on...
  25. Replies
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    1,338

    Hello Babylonept. If reinstalling HM2 does not...

    Hello Babylonept.

    If reinstalling HM2 does not update Notecaddy to v.2.9.9013.0 use the same solution as above. Open a support ticket and we will share with you the files to manually update NC.
    ...
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