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Type: Posts; User: udbrky

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  1. That is because your annual Support & Maintenance...

    That is because your annual Support & Maintenance (S/M) plan expired recently. To use the new version of HM3, with your actual license instead of the 'Free' license, you will have to login to your...
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    Please see post 4...

    Please see post 4
  3. Sticky: Please see the ticket that you sent in. It is...

    Please see the ticket that you sent in. It is best to stick to one format to avoid going back and forth in two different places and trying to see what is said in each.
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    Did you follow the ticket as well? You should...

    Did you follow the ticket as well? You should stick with one method for support. It's too difficult going back and forth and keeping up with what is said in one place or the other.
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    Is the Playground a new game type or table type? ...

    Is the Playground a new game type or table type?

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab,...
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    Hello, The last line in our post has a link to...

    Hello,

    The last line in our post has a link to an FAQ that shows how to get logs manually. You also can use "Copy HM3 logs" in the start menu. This is all explained as well in that FAQ we linked.
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    Winamax recently updated their software to change...

    Winamax recently updated their software to change the hand history folder location so you need to install the new HM3 beta* version to support this change in the Winamax software.

    - Close your...
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    This is done in File - Import HM2 database.

    This is done in File - Import HM2 database.
  9. That is far from true. This just recently was...

    That is far from true. This just recently was fixed in early internal builds.

    We need the help when you have an issue. There's many times that we can test and not reproduce, it can take a while...
  10. Thread: Problem

    by udbrky
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    You should always tell us the site and game type....

    You should always tell us the site and game type.

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab,...
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. These changes should be available in the next gold beta release. *While we do not have an exact date for the...
  12. Please remember that Winamax has a very narrow...

    Please remember that Winamax has a very narrow list of what countries someone can be in to play. That isn't as easy as you think it is.

    This issue has been documented in detail and provided to the...
  13. You would need to restore it in HM2 on the new...

    You would need to restore it in HM2 on the new computer. You can take out the old drive and use something like this

    To connect your old drive by USB and pull data.

    Use the above FAQ to move it...
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    In the hand view section, ctrl-a to select all,...

    In the hand view section, ctrl-a to select all, then right-click and replay.

    Sort the hands in the order you want to replay first.
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    Did you send a ticket with hand history files and...

    Did you send a ticket with hand history files and a link to this thread?
  16. Please update to our latest beta version of HM3...

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

    Please try all the steps in this FAQ. If you continue to...
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    The Sync service - where you could sync your...

    The Sync service - where you could sync your database to the cloud and then with another computer database.

    https://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#hmsync
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    Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
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    Are you running on an administrator account in...

    Are you running on an administrator account in Windows?

    See posts 2, 3, and 7 here:

    https://forums.holdemmanager.com/showthread.php?t=542939&p=2514044
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    Make sure you're on an administrator account. ...

    Make sure you're on an administrator account.

    The error you are experiencing is happening because of an issue with the installation on your machine. This is usually caused by a security software...
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    We cannot handle this via the forum. Send an...

    We cannot handle this via the forum.

    Send an email to sales@holdemmanager.com with the information we requested.
  22. In the filter editor box, type...

    In the filter editor box, type "Numberofplayerssawflop=2"
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    WPN now writes tournament summaries. If there is...

    WPN now writes tournament summaries. If there is an issue, we need the hand history and tournament summary files.

    If the site files do not contain this information, we cannot import it.
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    Did you create a ticket and link to this thread...

    Did you create a ticket and link to this thread and attach the files we said to send?
  25. Thread: Vpip<PFR=???

    by udbrky
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    PFR will sometimes be higher than VPIP because...

    PFR will sometimes be higher than VPIP because it's been changed to only reflect when you can actually raise. Basically, if when playing, there is no raise button when the action is to you, it's not...
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