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Chris, I can't reply to the ticket, because the HM website tells me "This ticket does not belong to you: #305040" ... which, if it is a PT ticket, is not very surprising.

I'll open a new ticket...

Sure I'm sure.

http://www.paladin-consultants.com/images/misc/Thumbnail_20171015_HM-Tickets.png
Screenshot "My Tickets"

...

I am using different email accounts for the forum and the website.
The existing ticket number is 299155, the missing one (for this issue) is 305040.

Since I am using SSDs for my operating systems...

I just tried to have a look at progress with the support ticket, but the HM website doesn't show it, only an old one.

When clicking the link on the ticket email I received from HM support, the...

I've reproduced the problem and activated logs for Analysis, DB, and Dashboard.
The problem persists, no matter whether I'm logged in as a user (running HM2 as Administrator) or with my Admin...

William Hill stores hand histories at C:\Users\<Your PC Username>\AppData\Local\William Hill Poker\data\<Your Poker Room Name>\History\Data.

This is the path which has to be entered to auto-import...

Hey all,

I just finished building a new PC and did a fresh install of HM2 8470 and PostgreSQL 8.4 from the bundle available for download on the HM website.

Previously I'd installed my iPoker...

Okay, never mind, I've found a way to use HM2 with SixPlus games.

I see.
A pity, since this variant offers considerably more 'action' than the standard game, and is becoming increasingly popular.

Hi all,

I've just completed my first session of the 'SixPlus' variant of HoldEm ... unfortunately I had to make do without using HM2.

Are there any plans to make HM2 (or maybe HM3) capable of...

Today's update to 8203 has resolved the Net Winnings issue.

Let's hope the Currency Conversion problem will be tackled as speedily and efficiently.
The recent merger with PT4 should help here,...

Thanks again, Fozzy.


I hope the issues (Tournament Report Net Winnings & Currency Conversions) can be resolved.

And I hope that the hints in this thread and especially my mails will prove...

Hi Fozzy,


thanks for the detailed and helpful response.

I guess I'll proceed with PostgreSQL 8.4 for the duration of my free trial and then migrate the database to 9.0 with the purchase of...

Hi Fozzy,


the mail has been sent yesterday.

Chris replied in a manner that indicated he has insufficient knowledge to deal with this issue.

I have replied to his mail a few minutes ago,...

You are welcome, Fozzy.

I will send the hand history of the tournament for which I was paid in USD, as it combines both the database and currency conversion issues.
I'll also include a screenshot...

Hi Fozzy (and Chris),


never mind about editing the database. I have talked to a colleague who has worked with PostgreSQL before; he has provided me with the software needed.

The issue can be...

Hi all,

is it possible to totally remove HM2 and PostgreSQL from my Windows 8.1 machine and then re-install it again, continuing the remaining two weeks of the free trial period?
Or will this...

Hi Chris,


the issue is not related to r/w permissions; this is made obvious by the fact that all data are auto-imported perfectly, with the expection of amounts won in tournaments.
...

Hi Chris,


after lengthy discussion William Hill (part of the iPoker Network) has finally managed to send me hand histories for the two tournaments.

They came in .xml-format and were identical...

Thanks for the response, Chris.

I'm on iPoker, not Pokerstars, but I guess the principle holds.

I'll ask for the hand histories and import them as instructed, then post the result here.

Hi all,

I'm on HM 2.0.0.8175 (Registered Trial), PostgreSQL 8.4 tuned for performance, using Win 8.1 64-bit, i7-CPU, 8GB RAM.

I've just finished and won an MTT on iPoker. The poker room has...

Hi all,

I'm setting up a Tournament HUD during my trial period.

In order to avoid having HUDs all over the tournament table I'm trying to keep the HUD as small as possible; I want to use either...