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  1. Hello, This can be due to other filters and...

    Hello,

    This can be due to other filters and game types. It pulls your last 50k hands from the database. Try using a larger # than you would want to get all of them to pull that you want.
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    What are you trying to import into?

    What are you trying to import into?
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    Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  5. If you continue to have problems please zip and...

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include...
  6. That is a false positive alert and you should...

    That is a false positive alert and you should report the false positive, remove it from quarantine and/or add exceptions for it and the installer and install the update/patch again.

    Sometimes...
  7. Thread: ACR Update

    by udbrky
    Replies
    50
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    3,014

    Please always tell us the exact game type. ...

    Please always tell us the exact game type.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs...
  8. Did you send in a ticket with the logs and...

    Did you send in a ticket with the logs and screenshots? Make sure to link to this thread.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max...
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    If you continue to have problems, please...

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event...
  10. i) Please try to vacuum/analyze and reindex your...

    i) Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#maintenance

    ii) If you continue to have problems, try the...
  11. How do you know you bet 70? What happens when...

    How do you know you bet 70?

    What happens when you filter for hands where you can bet Turn when PFR checks flop IP, then compare to times you did?
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    Sticky: This is not necessarily true. Stats provide you...

    This is not necessarily true. Stats provide you with data. You still need to be able to interpret it and apply the correct conclusions to the hand.
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    The original hands are the raw files and can...

    The original hands are the raw files and can always be imported in anything that supports that site. The DB backup creates a zip of all the data from the DB.

    Unless both hard drives die at the...
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    You can look it up in your account at any time.

    You can look it up in your account at any time.
  15. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  16. Thread: ACR Update

    by udbrky
    Replies
    50
    Views
    3,014

    Updates do not do anything to your data. We do...

    Updates do not do anything to your data.

    We do recommend always backing up regularly.

    Please see this FAQ to transfer/backup data -...
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    You should make regular backups. Please see...

    You should make regular backups.

    Please see this FAQ to transfer/backup data - http://hm2faq.holdemmanager.com/questions/2151/What+Files+Should+I+Backup+to+Protect+my+Holdem+Manager%3F

    This...
  18. Thread: ACR Update

    by udbrky
    Replies
    50
    Views
    3,014

    1) If you continue to have problems, please...

    1) If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event...
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    We are looking into this with the tournaments. ...

    We are looking into this with the tournaments.

    These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to...
  20. It is a false positive. Add the update file...

    It is a false positive.

    Add the update file and all necessary files to their exceptions.

    http://hm2faq.holdemmanager.com/questions/1052/Windows+Firewall+%7B47%7D+Defender+Problems#7881

    Move...
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    You can import the hands from...

    You can import the hands from c:\users\username\appdata\local\pokertracker\processed

    You can copy some things from item properties, but stats will need to be manually added.
  22. Thread: ACR Update

    by udbrky
    Replies
    50
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    3,014

    Open the HM2 > HUD Settings > HUD Designer menu >...

    Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] Panel Positions > OK

    1) Open one Table only and ensure at least 1 hand has imported before moving to step 2.
    2) Move the...
  23. Sometimes, if there are other players that have...

    Sometimes, if there are other players that have multiple hole cards showing can be read as the hero. This causes their hands to reset on the table, as if they were you. Note that editing the database...
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    I do not know what the first part means. Please...

    I do not know what the first part means. Please explain and send the information we said to send in a ticket, not in the forum.

    Yes, you'll get that message, because you turned on the extra...
  25. Thread: ACR Update

    by udbrky
    Replies
    50
    Views
    3,014

    Did you follow the post above yours and send in a...

    Did you follow the post above yours and send in a ticket with the necessary files and a link to your post?
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