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  1. Replies
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    Do you have datamined hands? Do you have a lot...

    Do you have datamined hands?

    Do you have a lot of note caddy notes?

    Reset them in Note Caddy - File - Reset.

    Then you can reprocess them. If you disable notes you do not use, you can have a...
  2. Thread: Bounty prize

    by udbrky
    Replies
    1
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    11

    There are issues in HM2 with the way they are...

    There are issues in HM2 with the way they are listed.

    HM3 handles them better. Have you tried it?

    You can request access in your account. Click HM3 at the top right.
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    i) Please try to vacuum/analyze and reindex...

    i) Please try to vacuum/analyze and reindex your database.

    ii) If you continue to have problems, try the following:

    Try creating a new DataBase and import a small portion of your \HM2Archive...
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    If it shows in Control Panel - Programs, that's...

    If it shows in Control Panel - Programs, that's never been accurate.
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    Please update to this version: ...

    Please update to this version:

    https://www.holdemmanager.com/Downloads/TN2Update2.8.21s.msi

    Please reproduce issue, then go to TableNinja 2 > Help > Contact Support and click the "Send logs to...
  6. Thread: hm 2 hud size

    by udbrky
    Replies
    4
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    94

    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  7. Thread: Cash Out hands

    by udbrky
    Replies
    8
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    208

    I have added you to be notified when this is...

    I have added you to be notified when this is resolved.
  8. Replies
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    When it doesn't work, send in the information in...

    When it doesn't work, send in the information in post 2.
  9. Make sure your computer is well vented. If it's a...

    Make sure your computer is well vented. If it's a desktop, open it up and blow the dust out with compressed air. You should do this twice a year. If it's a laptop, raise the edge where the fan is to...
  10. This is why we need hands sent to us. There will...

    This is why we need hands sent to us. There will be situations that we might not have examples for.
  11. Replies
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    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop
    - Try to include the Live Play tab, your poker client lobby and a browser page of this site - https://time.is/ -...
  12. Thread: Sync Error

    by udbrky
    Replies
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    49

    Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let...
  13. Thread: Cash Out hands

    by udbrky
    Replies
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    208

    Thank you for your email and I am sorry to hear...

    Thank you for your email and I am sorry to hear you are having problems. This issue has been documented in detail and provided to the developers to resolve. The assigned internal issue # on this...
  14. Thread: No HUD

    by udbrky
    Replies
    1
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    75

    You have to tell us the site and game type each...

    You have to tell us the site and game type each time.

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8660.exe

    Please enable the Settings > Feature Logging >...
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    Where exactly are you getting the hands? What are...

    Where exactly are you getting the hands? What are you using to convert them?

    Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the...
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    Uninstall HM2 and then Reinstall HM2 from this...

    Uninstall HM2 and then Reinstall HM2 from this file -*https://www.holdemmanager.com/Downloads/HoldemManager2Setup_8630.exe

    - After downloading, you should right-click the file, go to properties...
  17. Thread: hm 2 hud size

    by udbrky
    Replies
    4
    Views
    94

    You will need to adjust the DPI and settings...

    You will need to adjust the DPI and settings until you find one that works with that screen.

    If you notice that the text seems large and is overlapping buttons and the UI in places, or the HUD is...
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    If you notice that the text seems large and is...

    If you notice that the text seems large and is overlapping buttons and the UI in places, or the HUD is shifted to the left and above the table slightly, it is probably your DPI settings

    Just...
  19. Are you on the right tournament? Try the overall...

    Are you on the right tournament? Try the overall report, it will show all marked hands. If you're not on the right section in the header, the marked hands will not show.
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    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8660.exe

    Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see...
  21. That will show the raw amount. With WPN, as...

    That will show the raw amount.

    With WPN, as with most sites, you have rake attributed to you. It is the amount that you contributed to the rake on the hand. It is based on the amount of $ you put...
  22. It will be posted in the releases forum. I...

    It will be posted in the releases forum.

    I have added you to be notified when this is resolved.
  23. Replies
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  24. Replies
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    It does not support it.

    It does not support it.
  25. We use the weighted contributed method that they...

    We use the weighted contributed method that they use.

    What is the exact stat you added to reports?
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