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  1. If you continue to have problems please zip and...

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include...
  2. That is a false positive alert and you should...

    That is a false positive alert and you should report the false positive, remove it from quarantine and/or add exceptions for it and the installer and install the update/patch again.

    Sometimes...
  3. Thread: ACR Update

    by udbrky
    Replies
    47
    Views
    2,812

    Please always tell us the exact game type. ...

    Please always tell us the exact game type.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs...
  4. Did you send in a ticket with the logs and...

    Did you send in a ticket with the logs and screenshots? Make sure to link to this thread.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max...
  5. Replies
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    Views
    28

    If you continue to have problems, please...

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event...
  6. i) Please try to vacuum/analyze and reindex your...

    i) Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#maintenance

    ii) If you continue to have problems, try the...
  7. How do you know you bet 70? What happens when...

    How do you know you bet 70?

    What happens when you filter for hands where you can bet Turn when PFR checks flop IP, then compare to times you did?
  8. Replies
    3
    Views
    10,129

    Sticky: This is not necessarily true. Stats provide you...

    This is not necessarily true. Stats provide you with data. You still need to be able to interpret it and apply the correct conclusions to the hand.
  9. Replies
    7
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    98

    The original hands are the raw files and can...

    The original hands are the raw files and can always be imported in anything that supports that site. The DB backup creates a zip of all the data from the DB.

    Unless both hard drives die at the...
  10. Replies
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    4,133

    You can look it up in your account at any time.

    You can look it up in your account at any time.
  11. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  12. Thread: ACR Update

    by udbrky
    Replies
    47
    Views
    2,812

    Updates do not do anything to your data. We do...

    Updates do not do anything to your data.

    We do recommend always backing up regularly.

    Please see this FAQ to transfer/backup data -...
  13. Replies
    7
    Views
    98

    You should make regular backups. Please see...

    You should make regular backups.

    Please see this FAQ to transfer/backup data - http://hm2faq.holdemmanager.com/questions/2151/What+Files+Should+I+Backup+to+Protect+my+Holdem+Manager%3F

    This...
  14. Thread: ACR Update

    by udbrky
    Replies
    47
    Views
    2,812

    1) If you continue to have problems, please...

    1) If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event...
  15. Replies
    7
    Views
    170

    We are looking into this with the tournaments. ...

    We are looking into this with the tournaments.

    These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to...
  16. It is a false positive. Add the update file...

    It is a false positive.

    Add the update file and all necessary files to their exceptions.

    http://hm2faq.holdemmanager.com/questions/1052/Windows+Firewall+%7B47%7D+Defender+Problems#7881

    Move...
  17. Replies
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    131

    You can import the hands from...

    You can import the hands from c:\users\username\appdata\local\pokertracker\processed

    You can copy some things from item properties, but stats will need to be manually added.
  18. Thread: ACR Update

    by udbrky
    Replies
    47
    Views
    2,812

    Open the HM2 > HUD Settings > HUD Designer menu >...

    Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] Panel Positions > OK

    1) Open one Table only and ensure at least 1 hand has imported before moving to step 2.
    2) Move the...
  19. Sometimes, if there are other players that have...

    Sometimes, if there are other players that have multiple hole cards showing can be read as the hero. This causes their hands to reset on the table, as if they were you. Note that editing the database...
  20. Replies
    3
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    209

    I do not know what the first part means. Please...

    I do not know what the first part means. Please explain and send the information we said to send in a ticket, not in the forum.

    Yes, you'll get that message, because you turned on the extra...
  21. Thread: ACR Update

    by udbrky
    Replies
    47
    Views
    2,812

    Did you follow the post above yours and send in a...

    Did you follow the post above yours and send in a ticket with the necessary files and a link to your post?
  22. Don't post your logs in the forum. All our...

    Don't post your logs in the forum. All our instructions say to create a ticket and send them. They have your license in it.

    Please update to this version...
  23. Replies
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    76

    Any tournament with more than 1 table (and some...

    Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes....
  24. Replies
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    119

    It depends on the network and rules. We likely...

    It depends on the network and rules. We likely will not know until they are released. What networks are getting licenses?
  25. Replies
    7
    Views
    187

    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8649.exe

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the...
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