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  1. Replies
    6
    Views
    439

    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  2. Thread: Holdem 6+

    by udbrky
    Replies
    1
    Views
    2

    Please 'Contact Support' here -...

    Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.

    Specify what site it is and we will add you to be notified when it support...
  3. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  4. Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  5. Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  6. Thread: acr venon

    by udbrky
    Replies
    3
    Views
    4

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  7. Replies
    1
    Views
    2

    Have you tried the hole cards or positions...

    Have you tried the hole cards or positions reports?
  8. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  9. Please enable the Settings > Feature Logging >...

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also...
  10. Replies
    5
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    6

    The subscription model will replace having an...

    The subscription model will replace having an upgrade in the future. HM3 will be fully supported for the foreseeable future, in lieu of an upgrade to HM4 at any point.
  11. Replies
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    2

    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve.

    HUD-15: HUD not working on 888poker anymore

    This is only affecting cash games and is related to some recent...
  12. Please contact LeakBuster support at...

    Please contact LeakBuster support at support@acepokersolutions.com so they can assist you.
  13. Thread: HM3 ipoker

    by udbrky
    Replies
    5
    Views
    6

    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  14. Thread: Error download

    by udbrky
    Replies
    4
    Views
    5

    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  15. Replies
    4
    Views
    5

    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  16. Replies
    4
    Views
    5

    Which Deck are you using in the Replayer options...

    Which Deck are you using in the Replayer options (gear icon)?**Does it work properly if you switch to a different deck?**

    Can you send us some sample hands to test with where you can reproduce the...
  17. Replies
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    9

    Please see post 2.

    Please see post 2.
  18. Thread: Hud 888

    by udbrky
    Replies
    12
    Views
    13

    You can be added to be notified when it is...

    You can be added to be notified when it is resolved by sending in the ticket as we said above.
  19. Replies
    1
    Views
    2

    It can't update in live play right now. This...

    It can't update in live play right now.

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via...
  20. Thread: HM3 ipoker

    by udbrky
    Replies
    5
    Views
    6

    Yes, please see the 2nd paragraph.

    Yes, please see the 2nd paragraph.
  21. Thread: Error download

    by udbrky
    Replies
    4
    Views
    5

    We use Microsoft *.msi install/update files. To...

    We use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.
    - Here is the...
  22. Replies
    1
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    2

    This isn't something we can help with via the...

    This isn't something we can help with via the forum. You need to contact us directly through our secure support ticket messaging system - https://support.holdemmanager.com/ - with a summary of your...
  23. Thread: HM3 ipoker

    by udbrky
    Replies
    5
    Views
    6

    You can make a backup of the active database and...

    You can make a backup of the active database and settings at any time by using the Tools - 'Backup Database...' menu. Individual HUD Profiles can also be exported from the HUD - HUD Editor - Options...
  24. Thread: Hud

    by udbrky
    Replies
    1
    Views
    2

    Uncheck that table in the active session tab,...

    Uncheck that table in the active session tab, lower left corner
  25. Replies
    6
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    7

    Did you assign it in Site Options?

    Did you assign it in Site Options?
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