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  1. Replies
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    Hello, Im sorry for only answering you now. I...

    Hello,

    Im sorry for only answering you now. I completely missed your thread until now.

    Did you get it running again by now? Sometimes it can take a few more moments to load up. Waiting a minute...
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    Hello, I have tested this and have now a few...

    Hello,

    I have tested this and have now a few more doubts. I need to isolate if the behaviour of a couple more stats are working correctly or not.

    AlphaScorpii can you please backup your...
  3. Replies
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    Hello, Preferably clean the definitions folder...

    Hello,

    Preferably clean the definitions folder before testing. Move your definitions to a folder to keep them safe and then with a clean definitions folder, fire up HM3/NC and start the test.
    ...
  4. Hello, CaddyClock is currently not functional...

    Hello,

    CaddyClock is currently not functional due to the HEM live tracking being banned at PokerStars. This could change in the future hopefully.

    I will report that information to get corrected...
  5. Replies
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    Hello, I will try to replicate this on my end....

    Hello,

    I will try to replicate this on my end.

    Makes all sense the steps you took. I see where it might be breaking tough. Maybe when importing from the folder it losts its "signature". .n2d...
  6. Hello, I have answered to you and another...

    Hello,

    I have answered to you and another person in this thread: https://forums.holdemmanager.com/showthread.php?t=544378&page=2

    This issue seems to relate to that one. I have pointed a few...
  7. Replies
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    Hello, So both of you using custom...

    Hello,

    So both of you using custom definitions. Thats the point in common so far.

    Please do a small test. Install the "default definitions" and recreate notes then use the HM3 Notecaddy HUD in...
  8. Replies
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    587

    Hello, All notes should be able to be imported...

    Hello,

    All notes should be able to be imported from HM2/NC to HM3/NC.

    If there is any issue with anything while importing you should open a support ticket so we can help you troubleshoot what...
  9. Replies
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    Hello, Eventually upgrading to HM3 will be...

    Hello,

    Eventually upgrading to HM3 will be necessary as time moves forward. I use HM3 and dont have bad things to say also I can notice the improvements being done over time. Some may call me...
  10. Replies
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    Hello, That pattern sound familiar to...

    Hello,

    That pattern sound familiar to something we are investigating already.

    Can you please open a support ticket and attach there a definition that is doing that behaviour? The most simple...
  11. Hello, How long does it take for the stat to...

    Hello,

    How long does it take for the stat to update in the live tables if you just continue to play? The average time for NC to update the stats on the HUD in live play is about 2 hands. In you...
  12. Replies
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    Hello, Let me ask a few questions to...

    Hello,

    Let me ask a few questions to understand correctly:

    - The .n2d def. you are trying to import comes from a "Manage my ultimate packages" pack? - What is the name of this package?

    -...
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    Hello, Im sorry for the delay. There is a fix...

    Hello,

    Im sorry for the delay. There is a fix in the up to date version of NC for this issue.

    I have answered your support ticket with more detail.

    Best wishes,

    jahrumble
  14. Hello, Please make sure you are using the...

    Hello,

    Please make sure you are using the latest release of HM3. Go to TOOLS -Settings - General - Tick ON the "Prompt for beta updates". After this go to HELP - Check for updates.
    By the end you...
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    Hello, This is really odd. When you click...

    Hello,

    This is really odd. When you click "Show Notecaddy" Does it show the image of Notecaddy launching right in the middle of the HM3 screen?

    Make sure you are using the latest release of...
  16. Replies
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    Hello, From your description Notecaddy is...

    Hello,

    From your description Notecaddy is installed and responding to your requests - Enable/disable, be able to get to APPS - Notecaddy -Show Notecaddy - if there was an issue with NC launching...
  17. Hello, Have a look at this video:...

    Hello,

    Have a look at this video: https://www.youtube.com/watch?v=FqD7Qu0G6aI&list=PLIkmBv61AFp1WETYnuL_iqNzaE5g8EdMV&index=18

    Its from an updated HM3/NC tutorial videos list.

    Its 4 mins....
  18. Hello, This issue is fixed by now in...

    Hello,

    This issue is fixed by now in NCv.29.9020. Please update NC and reimport the packages and recreate notes. The badges should show now.

    Best wishes,

    jahrumble
  19. Hello, At first glance the definition seems...

    Hello,

    At first glance the definition seems correct. However the results are off. In 5k Hands it should never be 100% folds.

    Did you try the seek and test feautures in Notecaddy? If so, how did...
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    Hello, From my point of view you have two...

    Hello,

    From my point of view you have two options you can consider:

    -If you have an active licence of HM3/NC you can install it and run it, as it is the most up to date and stable version of...
  21. Replies
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    Hello, SS-24! Rest assured, I have recieved...

    Hello, SS-24!

    Rest assured, I have recieved your ticket and managed to replicate your issue with those definitions you sent.

    I have since then forwarded the issue to the developers for a fix. I...
  22. Replies
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    Hello, This should be possible, in the same...

    Hello,

    This should be possible, in the same way that in example the PFR includes both Open raises or 3bet as the action that counts for the stat, or any raise when entering a pot for that matter....
  23. Replies
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    Hello, Your HM2 case as been forwarded to the...

    Hello,

    Your HM2 case as been forwarded to the devs. as I told you before.

    Do you have outstanding issues with HM3 you would like to report specifically?

    Best wishes,

    jahrumble
  24. Replies
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    Hello again, To shaymalus: It does indeed seem...

    Hello again,

    To shaymalus: It does indeed seem like only the free licence is active.

    Since you have an active licence that should not be the case.

    In order to try and fix this follow these...
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    Hello, There is no way to cherry pick the...

    Hello,

    There is no way to cherry pick the definitions from the package directly.

    We can however, install the package and then manage the installed definitions on this folder:...
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