Search Results - Holdem Manager Forums

Search:

Type: Posts; User: fozzy71

Page 1 of 20 1 2 3 4

Search: Search took 0.22 seconds.

  1. Replies
    1
    Views
    2

    Our support volume has been very high the past...

    Our support volume has been very high the past few weeks so replies are taking longer than normal for support tickets but you should have got a reply. Check your email inbox and junk/spam folders...
  2. Which Operating System, Firewall, and AntiVirus...

    Which Operating System, Firewall, and AntiVirus are you using?

    - Uninstall any 3rd party security software bundles.
    - Reboot your computer
    - Please try to uninstall HM3 from your Control Panel -...
  3. Replies
    3
    Views
    3,290

    No, not that I am aware of unfortunately. If...

    No, not that I am aware of unfortunately.

    If you want to create an alias with a lot of villains you can do it via the NoteCaddy Premium Aliases feature that creates an alias based on a color...
  4. Replies
    6
    Views
    188

    Sticky: What is your support ticket number? Here is a...

    What is your support ticket number? Here is a direct link to your My Tickets page.
  5. Replies
    2
    Views
    59

    We use Microsoft *.msi install/update files. To...

    We use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer. Please make...
  6. What is your support ticket number? Here is a...

    What is your support ticket number? Here is a direct link to your My Tickets page.





    Please see our HUD Troubleshooting FAQ and reproduce the issue then send the requested logs,...
  7. Replies
    1
    Views
    20

    You can make a backup of the active database and...

    You can make a backup of the active database and settings at any time by using the Tools - 'Backup Database...' menu then restore it using the Tools - 'Restore Database...' option.
    - Individual HUD...
  8. Thread: Hello

    by fozzy71
    Replies
    1
    Views
    35

    We need to see your log files to have any sort of...

    We need to see your log files to have any sort of idea as to what may be causing this issue for you.

    Please create a support ticket with a link to this thread and your forum username.

    Please...
  9. Whenever reporting issues you need to tell us...

    Whenever reporting issues you need to tell us what site/games you are playing and how many seats are at the table.

    Please see our HUD Troubleshooting FAQ and if that does not help then please...
  10. Replies
    1
    Views
    39

    Unfortunately the HM3 HUD does not have this...

    Unfortunately the HM3 HUD does not have this feature yet. This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified...
  11. Thread: HM2 stat bug

    by fozzy71
    Replies
    1
    Views
    66

    Are you using any customized HUD filters? ...

    Are you using any customized HUD filters?

    Make sure the HUD Settings > General Settings > Common Settings > [ ] 'Use session stats' is disabled. Also check the Table HUD Options to be sure it...
  12. Replies
    6
    Views
    188

    Sticky: You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  13. Replies
    3
    Views
    57

    You have to click that SampleHero name and switch...

    You have to click that SampleHero name and switch to one of your own Hero screen names for your own hands you have imported.

    If you continue to have problems: Please see our HUD Troubleshooting...
  14. Unfortunately HM3 does not have this filter...

    Unfortunately HM3 does not have this filter currently. The only filter like this we have is the general one for all stats in the HM3 - HUD - HUD Options... - General Settings / General menu under...
  15. Replies
    1
    Views
    18

    Was HM3 open when WPN updated? If so, you likely...

    Was HM3 open when WPN updated? If so, you likely have multiple auto import folders configured now for the same site and that is causing issues.

    Please open the HM3 - Tools - Site Settings... -...
  16. Thread: HUD disappears

    by fozzy71
    Replies
    2
    Views
    29

    Was this at 888/Pacific? If so, you need to...

    Was this at 888/Pacific? If so, you need to install the new beta update we released late yesterday.

    Please update to our latest beta version of HM3 from this link -...
  17. This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
  18. Replies
    4
    Views
    60

    We have an open developer ticket about HM2 to HM3...

    We have an open developer ticket about HM2 to HM3 HUD import differences in spacing and padding:

    HMT-4119 HUD spacing/padding and Stat font appearance issues

    We need to see how your HUD was...
  19. Replies
    8
    Views
    112

    I found your ticket and forwarded it to our...

    I found your ticket and forwarded it to our QA/Testing Manager for review.
  20. Replies
    4
    Views
    78

    The update was released...

    The update was released late yesterday afternoon.

    Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta
    ...
  21. Replies
    6
    Views
    188

    Sticky: Please follow the steps on this page...

    Please follow the steps on this page.

    If that doesn't fix the issues:

    Please create a support ticket with a link to this thread and your forum username.

    Please reproduce and screenshot the...
  22. Replies
    1
    Views
    21

    Please see our HUD Troubleshooting FAQ...

    Please see our HUD Troubleshooting FAQ and reproduce the issue then send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a...
  23. Why are you editing the hero name in the files? ...

    Why are you editing the hero name in the files? Did you previously import the file before the name was changed?

    Try to 'force reimport' the hands if importing them to the same database. Toggle...
  24. Replies
    3
    Views
    57

    On Wednesday Nov 11th 2020 we released a new...

    On Wednesday Nov 11th 2020 we released a new version of Holdem Manager 3 that resolves an issue with HM3 not launching for versions 3.1.13.0 and earlier.

    If you are experiencing this issue, please...
  25. Replies
    8
    Views
    112

    Please create a support ticket...

    Please create a support ticket with a link to this thread and your forum username.

    Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your...
Results 1 to 25 of 500
Page 1 of 20 1 2 3 4