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  1. Replies
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    This is generally because your site time...

    This is generally because your site time adjustment setting is incorrect. Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches...
  2. This is a known issue that we haven't been able...

    This is a known issue that we haven't been able to solve due to limitations in it's parsing and tournament detection system. For now you will need to use the Tournament Editor to manually edit the...
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    Unfortunately it is not possible to customize the...

    Unfortunately it is not possible to customize the HM3 Replayer and I do not see any open feature requests for this feature yet. I moved your thread to the Feature Requests forum and if we get some...
  4. Thread: Startup

    by fozzy71
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    Which Operating System, Firewall, and AntiVirus...

    Which Operating System, Firewall, and AntiVirus are you using?

    This is common with new software like ours that hasn't been downloaded**by a lot of customers yet that can report the false positives...
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    File - 'New Database....' then type your new...

    File - 'New Database....' then type your new database name in the 'File Name' field at the bottom of that menu as shown in the GIF:

    https://i.imgur.com/H6efPZs.gif




    In the past we had paid...
  6. No one can answer if that is correct or not...

    No one can answer if that is correct or not without having all those hands to test themselves. It could be correct, or it could be completely incorrect. The only way to know if the results are...
  7. If you make a post on our forums and do not see...

    If you make a post on our forums and do not see it right away, please do not post it again and again. Our forums have automated moderation for possibly malicious posts and your multiple threads all...
  8. You can add notes to hands in the Hand History...

    You can add notes to hands in the Hand History Viewer (right-click - 'View'). See image below.

    It is not possible yet to add notes to hands inside the replayer yet but it has been requested. ...
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    I was offline yesterday most of the day due to...

    I was offline yesterday most of the day due to technical issues, and we are still a good bit back logged from the holiday weekend. I found your ticket but the logs were too large to attach. I will...
  10. No, unfortunately that is not technically...

    No, unfortunately that is not technically possible.
  11. Please 'Contact Support'...

    Please 'Contact Support' with a link to this thread and your forum username.

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of...
  12. Yes, you are correct. Thanks for the reminder...

    Yes, you are correct. Thanks for the reminder and thread update as I personally do not regularly spend any time creating or modifying HUDs myself.
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    We need the hands that do not import, or give...

    We need the hands that do not import, or give import errors, when importing manually to the new database when trying step 'a' 2 posts above.

    If you are still not getting new hands to auto import...
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    By default the HM3 Server will not close when you...

    By default the HM3 Server will not close when you close the HM3 client. This is so you can still import hands and use the HUD even if the software is closed. When HM3 and the server are both closed...
  15. Please try all the steps in this FAQ...

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  16. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve.

    HMT-5435: Ignition Hand Grabber (IHG) app hands cannot be edited in tournaments results

    If you want to be...
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    There is no option to view lifetime hero stats in...

    There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

    This feature...
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    No, it is not part of HM3 at this time. This...

    No, it is not part of HM3 at this time. This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added...
  19. Thread: Live view

    by fozzy71
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    Make sure the poker client and hand histories are...

    Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English -...
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    That list is part of the actual SQLite database. ...

    That list is part of the actual SQLite database. Unfortunately there is no simple config type file that stores them, that could be deleted. The only suggestion I have for now is to keep clicking...
  21. You can only use 2 of the color ranges for...

    You can only use 2 of the color ranges for colors, the 3rd color has to have the item properties set for the foreground color like this:

    0-33 = Green
    34-66 = White
    Foreground = Red
    ...
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    All you should need to do is open the HM3 - HUD -...

    All you should need to do is open the HM3 - HUD - HUD Editor, select that specific profile, select that 'Def vs 1 raiser' stat and then set the Item Properties - 'Position' modifier to = 'BB'. The...
  23. Thread: EV Graph?

    by fozzy71
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    When graphing by money in HM2 this was called the...

    When graphing by money in HM2 this was called the Luck Adjusted Winnings line. In HM3 we use ICM-Adjusted instead of Luck Adjusted Winnings. It is the same thing in essence with some...
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    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
  25. Amaya (PokerStars and Full Tilt) only allow 3...

    Amaya (PokerStars and Full Tilt) only allow 3 colors to be automatically assigned to a HUD stat. HM3 will only color stats based on the first two color ranges and all other stat values will have the...
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