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  1. We no longer update HM2 or provide tech support...

    We no longer update HM2 or provide tech support for bugs in HM2. The only thing I can suggest is to try deleting and recreating the alias. If that does not work then you can try creating a new...
  2. Could you see the hands in the reports if you...

    Could you see the hands in the reports if you tried searching for that player's name in the HM3 database? Were there any errors in the HM3 - Tools - 'Import History...' or Import Details...' menu?
    ...
  3. Thread: HM2 Back-up

    by fozzy71
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    3
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    4

    You get all the hands but you won't be getting...

    You get all the hands but you won't be getting things from the original database/backup such as player notes/colors, hand notes, hand/tournament tags, edited tournament results, bonus/rakeback...
  4. Unfortunately, HM2 support ended on Dec 31, 2020....

    Unfortunately, HM2 support ended on Dec 31, 2020. You will need to upgrade to HM3 for future technical support. You can read more about the HM2 End Of Life here.
  5. I just replied to your post in the other thread. ...

    I just replied to your post in the other thread. Yes, please send us the hands/summaries for testing. Our developers created the OHH and OTS specs so that 3rd party developers could add HM3 support...
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    Send us some samples of the problem files in a...

    Send us some samples of the problem files in a support ticket with a detailed description of the issues and a link to this thread in a support ticket and we can have our QA guys test and review the...
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    The proper filter to use is but...

    The proper filter to use is



    but unfortunately, there is a bug with that filter at WPN currently.

    HMT-6311: Money Added (bomb pot) filter doesn’t work for WPN

    If you want to be notified...
  8. Send us the original site hand history file for...

    Send us the original site hand history file for that hand from the C:\HM3Archive, and the exported OHH versions of the hand(s), in a zip file to us as instructed at the end of this Guide.
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    Our OHH documentation site is here -...

    Our OHH documentation site is here - https://hh-specs.handhistory.org/

    OHH is the Open Hand History format, and OTS is the Open Tournament Summary format that we developed for sites that didn't...
  10. Please send us your logs the next time it happens...

    Please send us your logs the next time it happens as instructed above for us to review and perhaps we can make some other suggestions.
  11. Replies
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    189

    I replied your feedback ticket. Here is a direct...

    I replied your feedback ticket. Here is a direct link to your My Tickets page.




    This issue has been documented in detail and provided to the developers to resolve. If you want to be...
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    Please send us the hands for testing with...

    Please send us the hands for testing with screenshots/details of the errors for each specific hands and/or holecards as instructed at the end of this guide.
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    We have some general FAQs for HM3 here...

    We have some general FAQs for HM3 here.

    Every menu in HM3 also has at least one video if you use the Help - Video Guides menu. We also have other ways you can browse or search our videos:
    - FAQ...
  14. This is most likely caused by your Intel graphics...

    This is most likely caused by your Intel graphics drivers but I can't be sure without seeing your log files.
    - Please try to update your graphics driver.
    - If you have multiple graphics cards you...
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    - Close your poker clients, close HM3 and...

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Please start HM3 from the Start Menu using the 'Holdem Manager 3 with Logging'...
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    165984 165985

    165984

    165985
  17. Doh, I forgot I wrote a FAQ for this...

    Doh, I forgot I wrote a FAQ for this which might help other users that find this thread in the future.
  18. Replies
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    To see a graph of Big Blinds and cEV in HM3 by...

    To see a graph of Big Blinds and cEV in HM3 by hands you have to use the Overall report. Once there you click the 'Show/hide results graph' icon in the upper right corner to open the mini graph and...
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    If you do not yet have HM3 version 3.1.24.8349...

    If you do not yet have HM3 version 3.1.24.8349 installed please update from this link.

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem...
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    Yes, Amaya has many rules that we have to follow...

    Yes, Amaya has many rules that we have to follow and restrict HM3 functionality.

    You can read more about when this happened here and here.
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    This stat does not exist at this time in HM3. ...

    This stat does not exist at this time in HM3. This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is...
  22. All the NC wiki/faq info was moved from the...

    All the NC wiki/faq info was moved from the assaultware website to the notecaddy site recently - http://notecaddy.com/Definition-Digest.ashx
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    Amaya (PokerStars) only allows 3 colors to be...

    Amaya (PokerStars) only allows 3 colors to be automatically assigned to a HUD stat. HM3 will only color HUD stats on PokerStars based on the first two color ranges and all other stat values will...
  24. I showed how to do that in the video link I...

    I showed how to do that in the video link I posted above - https://www.screenpresso.com/cloud/5ldFg/

    You have to create an HM2 backup to generate the *.pghembk file, then you need to extract the...
  25. You will be refunded for the remaining time of...

    You will be refunded for the remaining time of your $49.99 NLH All Stakes Support & Maintenance (S/M) subscription. After you upgrade you will have a more expensive license with a more costly annual...
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