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  1. Replies
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    77,215

    Sticky: Please see this FAQ to move your database to...

    Please see this FAQ to move your database to another drive. Please note this is an advanced article and we do not provide support for this method if you encounter issues but at the request of users...
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    Try to turn off the PokerStars - Settings - Table...

    Try to turn off the PokerStars - Settings - Table Appearance - Table Graphics: [ ] 'Enable the new PokerStars Graphics Engine' option if your poker client has that option.

    Or update to the new...
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    Try to turn off the PokerStars - Settings - Table...

    Try to turn off the PokerStars - Settings - Table Appearance - Table Graphics: [ ] 'Enable the new PokerStars Graphics Engine' option if your poker client has that option.

    Or update to the new...
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    https://hm2faq.holdemmanager.com/questions/781/Win...

    https://hm2faq.holdemmanager.com/questions/781/Winamax+Setup
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    If the steps above didn't help then you have to...

    If the steps above didn't help then you have to send the logs as instructed in the previous reply. It is most likely related to your AntiVirus software falsely detecting some of our files as a...
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    We also have our converter here you can use -...

    We also have our converter here you can use - http://pokertools.holdemmanager.com/

    That is the same converter that powers the 2+2 forums converter.
  7. Please check all of the steps on this FAQ -...

    Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/questions/2541/How+to+setup+Holdem+Manager+to+run+with+Party+Poker+FastForward+Tables


    If you continue to have problems...
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    Please do not post HM3 questions in the HM2...

    Please do not post HM3 questions in the HM2 forums. Please send any questions, comments, or problems via the HM3 'Send Feedback' menu in the left side bar menu, or under the Help menu.

    The bb/100...
  9. Unfortunately, this is an unexpected false...

    Unfortunately, this is an unexpected false positive reaction related to our recent license protections. The way it gets prevented is by customers like yourself reporting the false positive to their...
  10. Open the HUD Settings - General Settings menu,...

    Open the HUD Settings - General Settings menu, select the HUD profile in the upper left preview menu if it is not already selected, and enable the Common Settings - [x] 'Show Table HUD' option.
    ...
  11. Thread: Fold to 5bet

    by fozzy71
    Replies
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    138

    That shouldn't be possible for a stat to be...

    That shouldn't be possible for a stat to be missing. Can you post a screenshot of your stat picker like I did?

    163299
  12. Thread: % of cold call

    by fozzy71
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    There actually is no such stat for the Reports,...

    There actually is no such stat for the Reports, only the HUD:

    163284

    163285


    You will have to filter for it:

    163286
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    There are 2 bold blue hyperlinks in that FAQ that...

    There are 2 bold blue hyperlinks in that FAQ that take you to other FAQs with more detail and screenshots like this one:

    163283
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    It is not something we can fix on the HM2 side....

    It is not something we can fix on the HM2 side. Playtech (ipoker software maker) is aware of the issue and they are working on a fix. Hopefully once your ipoker client updates again it should work...
  15. Thread: Replayer bug

    by fozzy71
    Replies
    7
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    472

    FYI for anyone else that finds this thread in the...

    FYI for anyone else that finds this thread in the future:

    If the original reply doesn't solve your issues please try this:


    Please close HM2 and delete the files in the following folder:
    ...
  16. Thread: Hm3

    by fozzy71
    Replies
    386
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    24,015

    [QUOTE = Traitops; 2499272] Good day. Today I...

    [QUOTE = Traitops; 2499272] Good day. Today I open HM3, an authorization window pops up, with an email where you need to enter a password for authorization. I enter the correct password from the...
  17. Sticky: We are investigating the problem. It seems to...

    We are investigating the problem. It seems to prevent larger databases from accessing all the memory they need if they try and use more than 1.1 GB of RAM when loaded. If you are having problems...
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    Please send us the logs and other files as...

    Please send us the logs and other files as instructed in that FAQ.

    Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should...
  19. Thread: Old popups

    by fozzy71
    Replies
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    246

    Try the attached zip. Unzip it to a new folder,...

    Try the attached zip. Unzip it to a new folder, close HM2, and follow the instructions in the FAQ. I will try and update the FAQ as well.
  20. Some of our recent releases were causing...

    Some of our recent releases were causing registration problems. We had to undo and correct some things in the registration code and servers to solve their problems. Unfortunately, this change means...
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    They need to update HM2 9or whatever tracker they...

    They need to update HM2 9or whatever tracker they use) because of this bug we recently fixed: HM-8986 888.se hands not importing.

    Please update to the latest beta version -...
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    The HUD should work regardless on larger stakes...

    The HUD should work regardless on larger stakes tables if you have the small stakes license. HM2 licensing only affects what you see in the reports. HM3 will have licensing for both the HUD and...
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    It is not something we can fix on the HM2 side. ...

    It is not something we can fix on the HM2 side. Playtech (ipoker software maker) is aware of the issue and they are working on a fix. Hopefully once your ipoker client updates again it should work...
  24. Replies
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    77,215

    Sticky: Yes, but most players immediately open the...

    Yes, but most players immediately open the Reports or Active Session view when they launch the software to play and that uses more RAM, CPU, Disk, etc.
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    Yes, thank you for updating this thread. We have...

    Yes, thank you for updating this thread. We have found since the last post that their new beta graphics engine is not yet supported in HM2 or HM3 so it needs to be disabled until we can try to add...
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