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  1. Hello, Please try to reset and recreate notes...

    Hello,

    Please try to reset and recreate notes for all hands in your Database. Some of the changes in the last update might need a reset notes to finish updating.

    Let me know if that helped.
    ...
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    Hello, Just restart HM3 and it will auto...

    Hello,

    Just restart HM3 and it will auto update Notecaddy to v.2.9.9035.0

    It could be you donīt even have to reset the notes.

    1- Try after updating NC.
    2- If you notice some definitions...
  3. Hello, Notecaddy updated to v.2.9.9035.0 with...

    Hello,

    Notecaddy updated to v.2.9.9035.0 with a fix for this issue. When starting HM3 it will update NC automatically.

    Best wishes,

    jahrumble
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    Hello, Notecaddy updated to v.2.9.9035.0 with...

    Hello,

    Notecaddy updated to v.2.9.9035.0 with a fix for this issue.

    Since you made some changes to test this, it might be good if you reimport the HUD and definitions, recreate notes to make...
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    This is the correct place to open a support...

    This is the correct place to open a support ticket: https://support.holdemmanager.com/support/category/1
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    You donīt need to register. Use the email...

    You donīt need to register. Use the email associated to your HM licence to login. Reset password if needed.

    https://support.holdemmanager.com/support/category/1
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    Hello, Just for clarification. The stats...

    Hello,

    Just for clarification.

    The stats dont work on live play AFTER you edited them? Meaning, only when you save a definition and it sparks that warning, thats when they stop working only on...
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    Hello Babylonept. If reinstalling HM2 does not...

    Hello Babylonept.

    If reinstalling HM2 does not update Notecaddy to v.2.9.9013.0 use the same solution as above. Open a support ticket and we will share with you the files to manually update NC.
    ...
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    Hello, From that picture it seems that NC...

    Hello,

    From that picture it seems that NC needs to be updated. Please open a support ticket and we will share with you the last stable version of NC for HM2.

    Please be aware that HM2 has...
  10. Hello, Using HM3/NC on Partypoker HHs should...

    Hello,

    Using HM3/NC on Partypoker HHs should not be a problem for reviewing purposes.

    Make sure to process the hands for note creation until the end and you should get the notes on replayer...
  11. Hello, Yes, but make sure to assign it...

    Hello,

    Yes, but make sure to assign it correctly ot the popup in question.
  12. Hello, Use the option in: NC - File -...

    Hello,

    Use the option in:

    NC - File - Settings - Data Settings - Use X hands for Instant Replay - change the 5 to the number you want.

    Best wishes,

    jahrumble
  13. Hello, Sorry I didnīt understand that you...

    Hello,

    Sorry I didnīt understand that you could not access NC at all. If you try to enable it from the APPS option nothing changes?

    Try uninstalling HM3. Just use the uninstaller from HM3 and...
  14. Hello, Try restarting HM3. Close "Holdem...

    Hello,

    Try restarting HM3. Close "Holdem manager server" as well at bottom right of your desktop.

    Also try reset nd recreate notes for the entire database.

    If these two steps donīt fix it...
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    Hello again, Make sure to allow it enough time...

    Hello again,

    Make sure to allow it enough time to finish processing the entire DB. NC will look like it stopped while using the filters options when its not finding any hands and scanning the DB....
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    Hello, The File-Filters option is the right...

    Hello,

    The File-Filters option is the right place to filter NC stats by stake.

    Set up the stakes you want and then click Save. Then reset and recreate notes. This is needed to update the NC...
  17. Hello, Try first reimport the HUD to fix that....

    Hello,

    Try first reimport the HUD to fix that. If it does not fix it.

    Try reimporting the definitions. They must show in that folder as .note to be able to be recognized by the HUD. IF they...
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    Hello, The Assaultware site changed host. Some...

    Hello,

    The Assaultware site changed host. Some of those links can be outdated. But the last stable version in HM2/NC is working and updating should happen automatically.

    Try un-installing HM2...
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    Hello, If resetting NC to factory settings did...

    Hello,

    If resetting NC to factory settings did not solve this we might need to update it manually to the latest version avaliable for HM2.

    HM2 has reached the End-of-life cycle and there is no...
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    Hello, It is odd indeed. Since it works in...

    Hello,

    It is odd indeed. Since it works in replayer but not on live play. The steps you made already are accurate.

    Let me suggest a couple more steps to fix this and ask a couple questions to...
  21. Hi, At the moment the HUD editor works like...

    Hi,

    At the moment the HUD editor works like this. There are plans to upgrade the HUD editor with more functionality in the future.

    jahrumble
  22. Hello, Please make sure the definition comply...

    Hello,

    Please make sure the definition comply with Pokerstars rules: http://notecaddy.com/NoteCaddy-Amaya-Restrictions.ashx

    As told before the warning that shows is only relevant if the...
  23. Hello, Please check if the version of...

    Hello,

    Please check if the version of Notecaddy you have installed is 2.9.9013.0. In Notecaddy go to Help - About Notecaddy.

    If its still freezing and with that error after the NC reset please...
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    That looks like corruption while importing. ...

    That looks like corruption while importing.

    Try reimporting the definitons again. The .text will only display that red line of text we saw before.

    Check in the Notecaddy/definitions folder if...
  25. Hello, Heatmaps are usually avaliable for...

    Hello,

    Heatmaps are usually avaliable for notecady stats if they are enabled for that stat. Check this one:...
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