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  1. Replies
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    HM3 has support for cashout hands also. If the...

    HM3 has support for cashout hands also. If the software is not starting you need to send the logs in a support ticket as I instructed at the end of the previous reply. If it is not starting at all...
  2. Thread: Results

    by fozzy71
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    I am not sure that is something we can do, or...

    I am not sure that is something we can do, or should do. Their forum software would have to have support for 'spoiler' bbcode, something even this particular forum software doesn't support. 2+2...
  3. All 3 of these feature requests have been...

    All 3 of these feature requests have been documented in detail and provided to the developers for future consideration. *



    HMT-1428: Replayer HUD - Add an option switch between lifetime and...
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    We need the actual hands that the error report...

    We need the actual hands that the error report specifies. You can see these yourself if the errorhands.txt file in the feedback.zip logs file you sent. The easiest thing to do is just zip/attach...
  5. Thread: Pot odds

    by fozzy71
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    3

    HM3 does not have live pot odds at the table when...

    HM3 does not have live pot odds at the table when playing during a hand, only in the replayer when reviewing the hand post-session.
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    HUD menu - HUD Options... - Mucked Cards (lower...

    HUD menu - HUD Options... - Mucked Cards (lower left) and uncheck th [ ] 'Display' option to turn them off completely.
  7. How are you using HM2 and HM3 now that you...

    How are you using HM2 and HM3 now that you imported the HM2 DB to HM3? i.e. Are you playing with HM3 then manually importing the \HM3Archives files to HM2 after each session, or are you running and...
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    This is a technical limitation of the Fast-Fold...

    This is a technical limitation of the Fast-Fold tables and the way that a HUD is generated on these tables vs regular tables that don't have the fast-fold option. We have no way to be able to...
  9. You updated from 3.1.3.0 to 3.1.4.1, and that...

    You updated from 3.1.3.0 to 3.1.4.1, and that same database gave this warning? Did it launch properly if you tried to restart HM3 once more, or rebooted your PC and then restarted HM3?

    Please...
  10. Thread: Windows 7

    by fozzy71
    Replies
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    Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and...
  11. This is not possible. If you don't mind...

    This is not possible.

    If you don't mind sharing, can you tell what size/type of image you would want to show in the HUD and why? Some sort of manual badge/icon system for tagging players with...
  12. Thread: Date

    by fozzy71
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    If you continue to have problems: Please...

    If you continue to have problems:

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set...
  13. Thread: Date

    by fozzy71
    Replies
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    This is most likely related to differences in...

    This is most likely related to differences in your Windows Region & Language/Format settings in the two machines, not HM3. Try toggling the HM3 - Tools - Settings - Language: option to your local or...
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    [QUOTE=thomas13;2503338]Hi HM Support, 1. how...

    I am not sure off the top of my head and none of the other guys on yet today to ask. Please include this as a separate question when sending a support ticket for notification about the other 2...
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    The trial version does not have a one table HUD...

    The trial version does not have a one table HUD limit, only the 'Free' version has those types of limitations. Free mode is only used if your trial has expired or someone with an expired S&M plan...
  16. Thread: reports

    by fozzy71
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    Please try all the steps in this FAQ...

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...
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    Thanks, I updated our canned reply for this issue...

    Thanks, I updated our canned reply for this issue to lead with that.
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    Yes. If you run Parallels or Bootcamp to use...

    Yes. If you run Parallels or Bootcamp to use Windows on your MAC then HM3 and NC should both work like any other customer using Windows on a PC. There is one thing to be aware of when...
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    Please see our HUD Troubleshooting FAQ...

    Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ.
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    If you want to +1 it in a way that management can...

    If you want to +1 it in a way that management can track, you have to be added to the developer ticket for notification as I instructed above:



    New stats/features are added based on the number...
  21. Thread: Hm3

    by fozzy71
    Replies
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    This 'min sample size'? Not yet. If you...

    This 'min sample size'?



    Not yet. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HM-3214 Is Resolved" in the...
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    I apologize if you haven't gotten a reply yet. ...

    I apologize if you haven't gotten a reply yet. We are a bit short-handed this week so things are a bit backed up in our inboxes the past day or two. We should be able to get most everything caught...
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    We can't tell you why yours crashing if you don't...

    We can't tell you why yours crashing if you don't send us the logs as we instructed the other poster:

    Please create a support ticket via the 'Contact Support' link with a link to this thread and...
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    The right-click view option just opens the hand...

    The right-click view option just opens the hand viewer. The hand viewer's various export options are in the lower right corner of the hand viewer as shown and explained in the FAQ I linked you to.
    ...
  25. Thread: Hm 3 share

    by fozzy71
    Replies
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    Your HM3 license allows you to install and use...

    Your HM3 license allows you to install and use the software concurrently on two computers owned and used by you. Here are the full details of the HM3 End User License Agreement (EULA), which you can...
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