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  1. Hello Spit, Sorry for the delay. This was the...

    Hello Spit,

    Sorry for the delay. This was the idea of the session only HUD. Enabling this for yourself, the hero, would let you see what your stats at that table would look like for other people....
  2. Replies
    46
    Views
    3,937

    Hello guys, I apologize, we had an issue with...

    Hello guys,

    I apologize, we had an issue with our licensing server. This has been resolved and everyone should be able to register now.


    If you continue to have registration issues, please...
  3. Replies
    1
    Views
    455

    Hello Ctoft, I apologize for the delay in...

    Hello Ctoft,

    I apologize for the delay in reply. Are all the hands for these tourneys importing correctly? Are there any particular tournaments you notice this issue in, or is it in all of them?...
  4. Replies
    1
    Views
    398

    Hello, I apologize for the delay in reply. Can...

    Hello,

    I apologize for the delay in reply. Can you try deleting the prefs file in your C:/Program Files/RvG Software/Holdem Manager/Config folder then reimporting your HUD? If this doesn't work,...
  5. Replies
    8
    Views
    801

    Hello, when you uncheck "Use session stats", are...

    Hello, when you uncheck "Use session stats", are you positive you are doing it with the right HUD listed? For example, if you uncheck this on Flop Hud, it could still be on for Default HUD.
  6. Thread: HEM won't start

    by pjo336
    Replies
    5
    Views
    904

    Please delete the following folder - 7/Vista:...

    Please delete the following folder -

    7/Vista: C:\Users\\AppData\Local\Hold'emManager\

    Showing hidden files and sytem files and folders: How to show hidden files in Windows 7

    XP:...
  7. Thread: Zoom Poker

    by pjo336
    Replies
    613
    Views
    123,382

    Hello Daniel, We are sorry this causes an...

    Hello Daniel,

    We are sorry this causes an inconvenience. We have this issue written up as a bug to be fixed.
  8. Hello, Thank you for your suggestions. I have...

    Hello,

    Thank you for your suggestions. I have responded to your email, and forwarded this request on.
  9. Replies
    4
    Views
    1,412

    Hello, Have you tried all of the following...

    Hello,

    Have you tried all of the following steps?


    First try to reboot.

    If no help, try this:

    Start > Programs > PostgreSQL > 8.x > Stop Service
  10. Replies
    3
    Views
    743

    Hello 4entourage, I am sorry but this is not...

    Hello 4entourage,

    I am sorry but this is not currently possible in HM2, and I also do not believe this was a feature in HM1
  11. Replies
    1
    Views
    827

    If you continue to have registration issues,...

    If you continue to have registration issues, please send your Reg.log file from the C:\Users\YourName\AppData\Roaming\HoldemManager folder folder. (XP users will find that in C:\Documents and...
  12. Replies
    16
    Views
    1,813

    Hello, I have located your email in the bug...

    Hello,

    I have located your email in the bug report box. This issue is in line to be worked on. You should have received a response from us to tell you this, but I see that you did not. We are very...
  13. Replies
    3
    Views
    1,019

    Hello, there is a cold 4bet stat. It is under the...

    Hello, there is a cold 4bet stat. It is under the report section "vsTwoPlusRaisers" and is called PF Raise Vs 2+ Raisers. You will see in the description of this stat it says "AKA Cold 4bet"

    There...
  14. Replies
    1
    Views
    758

    Hello, HM2 caches hands into memory to enhance...

    Hello,
    HM2 caches hands into memory to enhance the performance of the HUD and reports.

    If you're having trouble with performance,

    Make sure windows is fully updated until 'No New Important...
  15. Replies
    3
    Views
    771

    Hello, How many of these issues still occur in...

    Hello,

    How many of these issues still occur in version 5623?
  16. Replies
    1
    Views
    1,522

    Hi, This is an issue with your antivirus....

    Hi,

    This is an issue with your antivirus. Please add hmupdate.exe (exists only during the update process), holdemmanager.exe, hudfuncapps.exe, postgres.exe and pg_ctl.exe to your firewall and...
  17. Replies
    3
    Views
    543

    Hello, has this issue occurred again in...

    Hello,

    has this issue occurred again in version 5623? What site was this on?
  18. Replies
    2
    Views
    575

    Hello, This is not a bug, this is by design,...

    Hello,

    This is not a bug, this is by design, so if you view the replayer multiple times, it will remember where you want it and how big you want it. As you noticed, if you need to get it back to...
  19. Replies
    1
    Views
    644

    Hello, We are very sorry for the lack of...

    Hello,

    We are very sorry for the lack of support to the bugs forum. We have had an extreme increase in support demands with the release of HM2 and are doing our best to work through it. We...
  20. Replies
    1
    Views
    524

    Hello, You can not suspend your trial, but if...

    Hello,

    You can not suspend your trial, but if when you are near the end, and you can provide a good reason, email sales@holdemmanager.com and they can extend it for you.
  21. Is this still occurring?

    Is this still occurring?
  22. Thread: Omaha manager

    by pjo336
    Replies
    1
    Views
    579

    Hello, Unfortunately we are not selling new...

    Hello,

    Unfortunately we are not selling new HM1 codes anymore, so you would have to upgrade by using HM2 Omaha Manager.
  23. Replies
    16
    Views
    1,582

    Hello, This bug is still written up to be...

    Hello,

    This bug is still written up to be fixed.
  24. Replies
    16
    Views
    1,813

    Hello, What site is this on? Try closing...

    Hello,


    What site is this on?

    Try closing and reopening HM2 and checking again.

    If still not fixed, try reimporting the problem HH into a new database.

    If it is still an issue, email the...
  25. Thread: AF results

    by pjo336
    Replies
    1
    Views
    620

    Hello, I will write this bug up for the...

    Hello,

    I will write this bug up for the developers
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