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Hi,

we'll look into it :)

Hi,

it's on our to-do list but I have no ETA, sorry.

Hi,

we'll look into it but I can't give you guys a timeframe, sorry.

Hi guys,

the developers are looking into it, thank you all for sending in hands!

Hi,

just to be sure: Are you referring to the latest HM Beta or Carbon Beta?

Hi,

this is at the top of our priority list and should be fixed very soon. Sorry for the delay.

Hi,

what skin are you guys on and are you using the Beta of new Merge Software?

Hi,

it's on our to-do list, sorry.

Thanks a lot for your research, I have added it to our to-do list :)

Hi,

this will be fixed in the next Beta release, coming with-in 24 hours :)

Hi,

what sites are you trying to scan? Are you using the latest HM version?

Hi,

you sent in your Log file yesterday and as far as I can tell you got replies to your other emails - maybe they are in your spam folder?

Please be a little more patient.

Got it, thanks

Hi,

please send me some hands to fabio@holdemmanager.net and we'll see :)

Hi,

I have contacted you via email. Sorry for the delay.

Hi,

if you don't mind, please send me all the hands and problems you are having in one email to fabio@holdemmanager.net


Thanks

Please PM me the email you have used to send in the hands so I can look into it, thanks.

We'll look into it - please send me the entire file support sent you to fabio@holdemmanager.net

Sorry for the delay guys. We are working on it

Hi,

it's on our to-do list. With PokerStars latest update they changed the format again. Please send me your note file to fabio@holdemmanager.net and I'll take care of it.

Hi,<br />
<br />
I've bumped priority on this one - you can expect it to be fixed in the next Beta release

We are working on it, you can expect support for this in the next Beta <img src="images/smilies/smile.gif" border="0" alt="" title="Smile" class="inlineimg" />

Sorry, we will add it soon, I promise!

Hi,

what exactly is freezing for you? The more info we get, the better because none from HM Staff is experiencing this problem

Yes, sometimes the OnGame client locks the HH files so HM can't move them to the Archive folder while the OnGame software is still open so HM will have to go through all the hands from your last...