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2 months more have passed.

Great, 6 months for trying to resolve this issue without any success!

Why you sell a year subscription and can't resolve this issue for half a subscription?
I...

Update: I've waited for ~2 hours, then it finally started correctly. It was upgrading database (~65gb) I think.

Maybe better any indication of this process.

Anyway, thanks for help

It doesn't work either.

https://www.holdemmanager.com/download/index.php?product=HM3&channel=Alpha&version=3.1.7.5696
is working fine for me

Update: After waiting ~2 hours new version started...

Any progress?

I've got a ticket from 18.11.2019 - 4 months have passed!
I was promised a solution 2 months ago, everything still the same!

Ticket #441641, I've sent all information to you.
...

same problem. new beta just doesn't start! :mad:

edit: 3.1.7.5696 working fine

Rake on pokerstars isn't calculated correctly.
In HM2 everything is ok.

I've reported this issue with full details and logs in Ticket #441641, but there is no answer for more than a month (!!!).